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Cisco Meraki

Using the Organization Inventory

Each organization in Dashboard has an inventory that tracks what Cisco Meraki devices have been added to the organization and any networks it contains. This article will discuss the Organization > Inventory page, and some common actions that can be done there.

Searching For Devices

The Organization > Inventory page will provide a comprehensive listing of all devices that are currently added to any networks within the organization, as well as devices that have been claimed, but are not currently in a network.


Use the Search inventory box to search for a device, or group of devices, based on:

  • MAC address
  • Serial number
  • Network name
  • Model number
  • Order number
  • Country code

Note: The country code is reflective of the shipping information on the node's order if it has not been overridden due to regulatory requirements.


The example below demonstrates searching for a serial number:



There are also options to filter the list based on whether devices are:

  • Used - Currently added to a network.
  • Unused - Claimed, but not in a network.
  • Both - Lists all claimed devices, regardless of whether they are in a network.



The displayed list of devices can also be exported to a CSV file for easier external processing/tracking. Simply click the Download as CSV button to generate and download the file.


Claiming Devices

When adding a new device to Dashboard, it may need to be claimed first. This will add the device to the organization's inventory. The claim process can be initiated from any page where devices are added from (such as Configure > Add devices), or from the Organization > Inventory page.

Note: Claiming a device does not assign ownership. The inventory is merely for record-keeping, for organizing your devices, and doesn't actually take ownership of a device. You need to add a device to a network to actually take ownership of it.

  1. Click Claim.
  2. Enter the serial number of the device(s), or the Cisco Meraki order number(s); one per line.
  3. Click Claim.
  4. A green box indicating "Changes saved" will appear above and the devices will be added to the list of available devices.

    If an error message appears indicating "some of the devices you tied claiming are in use", verify that the device isn't already active in this organization, or another one. If it is in another organization, it will need to be removed.
  5. Click Close
  6. The device(s) is now available for adding to a network.

Error Message: Some of the devices you tried claiming are in use

If a Meraki device is already claimed in another user's network, it will not be claimable in another organization. If you attempt to claim a device that is already in a network, you will receive an error message reading "Some of the devices you tried claiming are in use"


Due to privacy and security concerns, Cisco Meraki support cannot assist in moving devices that have already been claimed. In order to add the device to your network, you will need to contact the original owner of the device, and have them follow the instructions in our documentation to remove the device from their network. Once that has been done, after a brief wait (around 15 minutes), the device should be claimable again.

Unclaiming Devices

Sometimes devices need to be entirely removed from an organization in Dashboard, most often as part of moving the device to another organization. The steps below will unclaim a device and remove it from the organization's inventory.

Note: The device must be removed from any networks before proceeding.

  1. Navigate to the Organization > Inventory page.
  2. Check the box for the device(s) to unclaim.
  3. Click Unclaim.
  4. The device(s) will disappear from the list.

Adding Devices to Networks

While there are multiple ways devices can be added to a network, this section will outline the process to add devices from the Inventory page. Before beginning, create a network if one doesn't already exist. 

For more information on adding and removing devices, please review the article on Adding and Removing Devices from Dashboard Networks.

  1. Navigate to the Organization > Inventory page
  2. Check the box next to any device(s) to add.
  3. Click Add to...
  4. To add to an existing network:
    1. Select Existing network
    2. Choose the desired network from the dropdown
      Note: Only one MX or Z1 can be in a network.
      Note: Adding more than one device type to a network will automatically convert that network to a combined network.
    3. Click Add to existing.
  5. To add to a new network:
    1. Select New network.
    2. Enter a Name for the network.
    3. Choose a Configuration. Leave as "Default" unless cloning another network, or tying to a template is desired.
    4. Click Create network and add.
  6. The device(s) will be added to the desired network.


We highly recommend having the total switch count in any dashboard network to be less than or equal to 400 switches. If switch count exceeds 400 switches, it is likely to slow down the loading of the network topology/ switch ports page or result in display of inconsistent output.

Country Code

By default, the country/region shown on the Inventory page for a node is reflective of the ship-to address from its order. Once the node is added to a wireless network, the country code will update to reflect the network's country code configured under the Network-wide > Configure > General page.


If a non-wireless device, such as an MS or MX, have their network combined with a wireless network, its country code on the Inventory page will also be updated to the same country code of the combined network based on the Network-wide > Configure > General page.

Note: If the country code of the combined network was updated before prior to combining a non-wireless and a wireless network (and they had different country codes), the non-wireless device will not have its country code updated in the Inventory page until the Network-wide > Configure > General page is saved.

Additional Resources

For information on related topics, refer to the following articles:

Adding & Removing Devices from Dashboard Networks

Licensing Guidelines & Limitations

Moving a Device Between Organizations

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