NOTE: This is a living document and is being continually updated.
As we navigate a highly dynamic situation with current global events, we want to emphasize that Meraki is 100% committed to helping our customers manage through this period by maintaining business continuity and focusing on their mission.
Until May 31, 2020 (at the earliest), Meraki will temporarily disable licensing enforcement. This will ensure all networks and devices remain operational, even if their license expires during this period.
Organizations that have been shut down before March 17, 2020 will still remain shutdown and will require the correct licenses to be reactivated.
License Enforcement Definition
All Meraki products require a license to operate. License enforcement is defined as the need to have an adequate number of unexpired licenses for the products to remain operational.
Under normal circumstances, in the case that an organization does not have enough licenses for all of their products, or the license(s) expire, that customer would lose functionality of the expired devices or associated networks (depending on whether that customer is using a per-device licensing or co-termination licensing model). The functionality will be restored when the correct number of licenses are purchased or the license expiration date is in the future.
By temporarily disabling licensing enforcement, Meraki is not pausing or suspending any active licenses - all licensing will continue to countdown toward the expiration date throughout this period. By disabling licensing enforcement, Meraki is temporarily allowing those devices or networks with expired licenses to remain operational during this time.
License enforcement disabled: March 18, 2020
License enforcement re-enabled: May 31, 2020
Disabling Network/Organization Shutdowns
An organization’s expiration date will remain the same and the organization will continue to count down toward the expiration date (Meraki is not ‘freezing time’ or pushing out expiration dates).
Organizations that hit their expiration date will not be shut down. The devices and networks in expired organizations will continue to operate as normal.
Organizations that have more devices than licenses (out of compliance) will continue to operate as normal.
If an organization is currently in a grace period, we will not shut down networks or devices upon reaching the end of the grace period. Everything will remain operational at the end of the grace period.
Organizations that were shut down prior to March 17th, 2020 will not be impacted by this change.
Until May 31, 2020
Licensing enforcement for all organizations (using both co-termination and per-device licensing models) will be disabled.
All licensing will remain active and continue to countdown toward associated expiration dates.
Meraki will stop sending any license notification emails during this time.
Free Trials that expired prior to or on 3/17/2020 will remain expired, but Meraki will not be shutting down the device(s) associated with those trials and the customer will not receive expiration notifications during this time.
Free trials with an expiration date after 3/17/2020 will be auto-extended as the trial expiration date nears. Meraki will not be shutting down the device(s) associated with any trials, regardless of expiration date.
The ‘license problem’ button in the dashboard will be removed for organizations out of compliance.
On the Organization > License info page it will still display ‘License problem’, to alert customers of license compliance issues that will need to be addressed after May 31st, 2020.
The License info page will still display `license required` or `warning` if the organization is not in compliance. This is there as a reminder that the issue will need to be addressed after license enforcement is re-enabled on May 31st, 2020. The network/devices will continue to be operational.
After May 31, 2020
Meraki will re-enable licensing enforcement for all organizations.
For organizations that expired (expiration date between March 17, 2020 and May 31, 2020), Meraki will reset the organization's 30-day grace period and networks and devices will remain operational through this grace period. This will allow an additional 30 days to work with a Meraki Account Manager to address any license compliance issues.
How to Check your Meraki License Expiration Date (Co-Termination Licensing)
If you are using Meraki’s co-termination licensing model, all of the devices in the organization will have a single expiration date.
To find this expiration date, navigate to Organization > License info in the dashboard. At the top, you will see your license expiration date.
If your organization is set to expire between March 17 and May 31, Meraki will not shut down your networks. Your networks and devices will continue to operate as normal.
If your organization is currently in the grace period, Meraki will not shut down your networks when the grace period expires. Your networks and devices will continue to operate as normal. Additionally, your grace period will be reset on May 31.
How to Check your Meraki Expiration Date (Per-Device Licensing)
If you are using Meraki’s per-device licensing model, each one of your devices has an expiration date tied directly to the device or network. This date may be the same for all your devices, or could vary, depending on your deployment.
To find the expiration dates, navigate to Organization > License info in the dashboard. Navigate to the Devices tab and you will see your expiration date(s) per-device.
You can also go to the Expiration dates tab to view a consolidated list.
If it is set to expire between March 17 and May 31, Meraki will not shutdown your devices. Your devices will continue to operate as normal.
Will my licensing be “paused” or suspended during this time? (Will my expiration date change or get “pushed-out” to a later date?)
No. By temporarily disabling licensing enforcement, Meraki is not pausing or suspending any active licenses - all licensing will continue to count down toward the expiration date throughout this period. By disabling licensing enforcement, Meraki is temporarily allowing those devices or networks with expired licenses to remain operational during this time.
What will happen at the end of this, once licensing enforcement has been re-enabled?
On June 1, 2020 Meraki will renable licensing enforcement. For organizations that expired (expiration date between March 17, 2020 and May 31, 2020), Meraki will reset the organization's 30-day grace period and networks and devices will remain operational through this grace period. This will allow an additional 30 days to work with a Meraki Account Manager to address any license compliance issues.
Is it likely that licensing enforcement be disabled beyond May 31st, 2020?
Meraki will continue to monitor the situation and act accordingly. We will update this document if the date does change.
What if I am currently in my grace period?
If you are currently in your grace period, Meraki will not shut down your network or devices. On May 31st, 2020, we will re-enable licensing enforcement and give you an additional 30 day grace period to allow you to address any license compliance issues.
What if my organization/networks have already been shut down?
If your organization was shut down prior to March 17, 2020, it will not be impacted by this change and will remain shut down until your licensing has been resolved, as normal. You will need to reach out to your Meraki sales rep to purchase licenses to get your organization back in compliance.
I just purchased new licenses and hardware. Do I need to wait to start using them?
No, you can continue to deploy your Meraki devices/networks. If you are using a co-termination licensing model, those recently purchased licenses activated at the date of purchase and will countdown towards their expiration date through this time. If you are using a per-device licensing model, those recently purchased licenses will become active once the associated device is applied to a network or after 90 days from the date of purchase (whichever comes first). For more information on our different licensing models, click here.
If I purchase licenses during this time, will they still start ticking once purchased?
Yes, if you are using the co-termination licensing model. For example, if you purchase a license on April 1, 2020, the time on the license will start to decrement on the date of purchase (April 1, 2020) regardless of when this device or license is claimed in the dashboard.
No, if you are using the per-device licensing model. In this model, you have up to 90 days from purchase to claim/assign the license before the time starts to decrement. For example, if you purchase a license on April 1, 2020 and claim/assign it on April, 21, 2020, the license time will start to decrement on April 21, 2020.