Bringing MX and Z Devices Online After Long Term Storage
Overview
This article provides a comprehensive explanation of the steps required to successfully bring MX and Z devices online after they have been stored for an extended period of time.
How to Bring Devices Online
Create a new network
Create a new network as this will automatically set the current stable firmware.
Reference documentation on how to create a new network: Creating_and_Deleting_Dashboard_Networks.
Add the MX or Z device to the network
If the device was not added to the network in the previous step, add the MX or Z device to the network that was just created.
Connect the device to the internet and upgrade the firmware
Connect the device to the internet. The device will upgrade its firmware and may reboot several times. The entire process may require a few more minutes to complete compared to a standard firmware upgrade.
Continue deployment
After the device has been connected to the dashboard for about 10 minutes, it is ready for deployment. You can use the new network or move the device to another network.
FAQ
Question: I am having issues with multiple devices (2+) checking into the dashboard after following the above recommendation. I have also ruled out any upstream network connectivity issues related to the required IPs, ports, and protocols.
Answer: If you still have issues and possess other devices from the same original order or purchased around the same time, ensure you have physical access to these devices before contacting our Support team for further investigation.
Question: The firmware for the network I plan to use is an older version than the current stable firmware.
Answer: It is strongly recommended to use at least the latest stable firmware to minimize unexpected issues.