When creating a new MC network in Dashboard, you will be prompted to input an address for the new phones. This address is required, as it is necessary for E911 emergency services to operate. E911 differs from regular 911 services in that calls to 911 will be routed with location meta data allowing incapacitated callers to gain assistance. This article covers E911 configuration and operation.
Configuration of E911 addresses are performed in two locations during the setup process.
The default E911 address of a phone network is configured when buying phone numbers via Dashboard. To start, configure the E911 address as part of the network creation process:
After onboarding with Intelepeer via Dashboard, a user can dial 933 from their MC phone which will playback the calling phone number in addition to the E911 emergency services address recorded for that phone number. Please note that this number can only be accessed by Intelepeer customers.
The network default E911 address can be overridden on a per phone basis. This allows administrators to specify a different E911 address for every phone in a network. To configure the address:
If no 10 digit phone number has been added to the contact that is assigned to a phone, calls made from that phone to an E911 service will not contain any locational data. E911 functionality will not be possible in this scenario.