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Telnyx Onboarding and Purchasing Phone Numbers

The Cisco Meraki MC onboarding interface has been designed to remove end user complexity when signing up for these VoIP services with Telnyx and aims to facilitate the purchasing of these Telnyx SIP trunks and phone numbers via a simple onboarding interface. No longer is it necessary to perform complex and time consuming on-premise PBX (Private Branch eXchange) or cloud PBX configuration to utilize these carrier services. The onboarding interface results in a quick and easy voice carrier sign up user experience offering inbound and outbound access to the public telephone network (PSTN) via purchased phone numbers.


Typically the provisioning process with well known tier one providers can take weeks and sometimes months to complete before cut over to the new PBX is possible. This doesn't take into account the configuration time needed to setup an existing or new PBX with the carriers SIP trunk configuration. Using the MC onboarding interface, a user can purchase and assign numbers to telephones providing public telephone service access within five minutes without the hassle of SIP trunk configuration or extended periods of back and forth with the carrier.

Telnyx services are only available in Canada at this time. Please check back here for future availability in additional countries.

This is the expected flow for a customer who has purchased MC74 hardware and is going to be purchasing Telnyx service. The steps may not be the same if you are on a MC74 trial. In this situation, you should follow the directions given to you in dashboard.

Telnyx Enrollment and Phone Number Acquisition

Once phones have been claimed in an organization and added to a network, the administrator will be required to purchase Telnyx via the onboarding interface by navigating to Phones > Phone Numbers. The administrator will be prompted that they 'don't have any phone numbers' which will be displayed if no services have been purchased previously. The user can begin the purchasing process by clicking "Start Up New Service".


The user will then be provided with the Pay-As-You-Go plan which includes the call package details and package specifications such as call permissions (international, local, E911 etc.). The call package summary screen will only be present if the user has not yet purchased a plan. Details of the Pay-As-You-Go plan and access to the carrier's portal will be supplied to the user via the email address entered by the user in a subsequent step. 




The user can then choose how many numbers will be needed in the selected network, whether the number range needs to be consecutive (ie. 555-555-5555, 555-555-5556 etc.), and the region that the number will belong to. Once the Search for Numbers button is clicked, Available Phone Numbers will be provided which can be selected via checkboxes with the additional option to select all numbers. You will also be able to disconnect numbers later on if they are no longer needed.


Once the user agrees to the Telnyx terms and conditions, enters a username and password for the Telnyx Mission Control portal and clicks confirm, the phone number order is placed with Telnyx. Once the number order is complete, the numbers will take under a minute to activate at which time they can be assigned to phones.


Customers also have the ability to delete numbers from their Dashboard networks. Numbers can be disconnected by browsing to Phones > Phone numbers, selecting the checkbox of numbers that are to be deleted and clicking Disconnect Numbers. Any MC units linked to these numbers will no longer receive incoming external calls and outgoing calls will be restricted to internal extensions unless an alternate caller ID is available

Deleting numbers is an irreversible operation. Please exercise care when removing numbers that have previously been assigned to phones.


Concurrent Calls


Customers who have <= 10 devices in a Telnyx MC dashboard organization will automatically be configured with 10 channels. This means that each Meraki MC in this organization will be capable of making or receiving a call to or from an external party concurrently. For every additional phone over the maximum of 10, Telnyx will add more concurrent channels based on the rule of: 10 + (1/5 * (# of devices - 10)). 

Accessing Telnyx's Mission Control Portal


Following the the purchase of Telnyx phone numbers within the Meraki Dashboard, the administrator can view Telnyx account settings via https://portal.telnyx.com/#/login/sign-in with the username and password originally entered while purchasing phone numbers in Dashboard.


If any Telnyx settings are changed from within Telnyx's Mission Control, MC phones making calls via Telnyx might experience calling issues. Please only change settings in the portal if you have a good understanding of the potential repercussions or Meraki/Telnyx support have requested changes. 

Purchasing Telnyx Account Credit


Once Telnyx phone numbers have been ordered in the Meraki Dashboard, the customer's Telnyx account will be automatically credited with $20. Topping up this account balance after purchasing these numbers will ensure uninterrupted phone service. An administrator can top up a Telnyx account with additional credit via Mission Control by clicking the button next to the account balance/credit located in the top right corner:

The administrator can then enter either credit card or Pay Pal details which will be retained in Mission Control for future credit purchases.

For further information regarding the Telnyx Mission Control portal, please visit https://support.telnyx.com.

Creating Contacts and Assigning Purchased Numbers to MC Phones


Once numbers have been purchased, the administrator can then assign numbers to phones by first creating a contact and then assigning the contact to a phone. Once the contact is assigned to a phone, the public number, extension number, ring duration and caller ID can be selected:



Most networks will require one DID for each and every phone. However, there might be a use case where phones shouldn't be reachable from the PSTN. For example, a telemarketing company might only require outbound dialing and the outgoing CID (Caller ID) to be one number for every phone. As long as the desired CID number has been purchased, it can be entered as a Caller ID in each phone's status page (Phones > Phones) or directory entry (Phones > Directory).

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