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Resetting Passwords for Network Users

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The following instructions outline how to use the password reset feature for network users.

Note: If you are trying to reset the password for an administrator's Dashboard account, please refer to our KB documentation on resetting an Organization or Network administrator password.

  1. Navigate to Network-wide > Configure > Users.
  2. Use the search box to find your user. Remember that the user list only lists up to the last month of active users, so searching may be necessary.
  3. Click on the user you'd like to reset.
  4. A green 'Edit user' dialog will appear. Next to 'Password', click the word 'Change'.
  5. You will be presented with a password reset box where you can specify the new password for the user.
  6. Click on 'Save changes' for the 'Edit user' box
  7. Click on 'Save changes' at the bottom of the page.
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Last modified
10:41, 3 Feb 2015

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ID: 2331

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