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MS Replacement Process

Replacement Order Process

Follow the instructions below to determine if you have impacted devices in your organization.

  1. Log into the Meraki dashboard
  2. Go the Hardware replacements page or navigate to Help > Hardware replacements to proceed to the next step
  3. The Hardware replacements page will present information on the number of affected devices and a form to initiate the replacement process.

Screen Shot 2018-06-21 at 5.27.05 PM.png

  1. Clicking Enter shipping addresses will take you to the order creation page. Click Add Address to enter shipping information and the number of units requiring replacement. You can also create multiple addresses if affected devices are deployed across multiple locations. Please review the terms and conditions before submitting the order. Screen Shot 2017-10-07 at 5.06.26 PM.png
  2. Once the order is submitted, no further action is required. A support case will be automatically generated to track your order.

Screen Shot 2018-06-21 at 5.28.42 PM.png

Replacing MS225/MS210 Switches

Before making any changes to the existing switch, be sure to claim the replacement switch in the Organization Inventory, then add the replacement switch to the appropriate dashboard network.

You may see a licensing warning appear after adding the replacement switch. Once the old switch is removed from its network, the warning should be dismissed.

  • If the switch is currently deployed in a stack, follow our instructions (step 4) on Replacing a Stack Member to swap the old switch with the replacement.
  • If the switch is not in a stack, follow our instructions on Switch Cloning to copy the old switch's settings onto the replacement switch.
    Switch Cloning.png

Once the replacement switch has been configured and deployed, make sure the old switch is unplugged and removed from its network.

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