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Cisco Meraki Documentation

How to Change a Dashboard Account's Username or Email

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Overview 

This article explains how to change a Meraki dashboard account's displayed username and email address. When users are added to dashboard as Network or Organization administrators, they can modify the displayed name if desired. Users can also update the email address associated with the account. When a user changes the email address, dashboard sends a verification email to the new address before applying the change. 

For more information about the Network and Organization administrative roles, refer to Managing dashboard Administrators and Permissions. 

Prerequisites 

  • Access to the dashboard account with the user email account credentials. 
  • The account Password for email verification. 
  • Two-factor authentication (2FA) disabled before changing the email address. If you change the email address without first disabling 2FA, you may be unable to log in. 

Step-by-step instructions 

Change the username 

  1. Log in to the dashboard with the user email account. 

  1. Select the My profile link in the upper-right corner of dashboard. 

  1. Select View your account settings under Your account. 

  1. Modify the Name field as desired. 

  1. Select Update. 

For more information about these two administrative roles, click here.

Change the email address 

  1. Log in to the dashboard with the user email account. 

  1. Select the My profile link in the upper-right corner of dashboard. 

  1. Navigate to Your email address. 

  1. Enter your new email address. 

  1. Select Change email. 

  1. Enter your Password for verification. 

  1. Select Verify. 

  1. Dashboard sends a confirmation email to the new email address. Follow the steps in the email to confirm the new email address. The email does not change until you complete this step. 

The password remains the same for the new email address. To change the password, go to My profile > Change your password. 

Verification 

Once verified, you can log in with the new email address. 

Troubleshooting 

If an administrator email is used to log in to multiple dashboard organizations, changing an admin email using the steps above applies only to the organization where you made the change. 

Disable two-factor authentication (2FA) before changing the email address. If you change the email address without first disabling 2FA, you may be unable to log in.