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First Year on Us FAQ

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First Year on Us FAQs

 

What is 'First Year on Us'?

Between October 1, 2019, and July 25, 2020, any customer that purchases a new Cisco Meraki cloud management license for 3 years or more will get an additional year added at no extra cost!  So 3 years becomes 4, and 5 years becomes 6, and...well, you get it! Available license term lengths that are eligible for this promotion include 3, 5, 7 and 10 year licenses.

 

Are license renewals eligible?

No, license renewals are not eligible for the extra year.  The promotion is only valid on new device licenses of 3 or more years for new and existing Meraki customers.

 

How will Meraki determine what is a “new” license purchase (or what is eligible for this promotion)?

Meraki will apply this promotion to new license purchases and not to license renewals. This determination will be made based on the action customers take when claiming license purchases in the Meraki dashboard. Customers must use the ‘License more devices’ action within their Meraki dashboard in order to receive the additional year of licensing. When customers select ‘renew’, the promotion will not be applied. 

All new licenses with a length of 3 or more years for all Meraki products and services are eligible for the 'First Year on Us' promotion, including both enterprise and advanced versions of any available licenses.  Please note, however, that some product licenses are not sold globally.  

Both Meraki Insight and MR advanced licenses are included in the ‘First Year on Us’ promotion, however you will need to ensure the underlying MX or MR licenses are valid for the length of the new license. This will ensure your get the full value of the purchased license.

 

How do I claim the extra year?

The extra 365 days are added automatically in the Meraki dashboard when you claim and assign the licenses using the “License more devices” action. No extra steps are required.

 

What if I purchased a new license before October 1, 2019?

Meraki will honor the extra year on any eligible license purchased between July 28, 2019 and July 25, 2020.

Please note that while the extra year will be applied immediately to all purchases made between October 1, 2019 and July 25, 2020, we will retroactively make changes to customer’s licenses by the end of November 2019 for any eligible licenses purchased between July 28, 2019 and October 1, 2019. Licenses purchased during this time will not have the extra year applied until the end of November 2019.

 

Is there a limit on this promotion?

There is no limit on the number of eligible licenses per customer for this promotion. In addition, there are no purchase size/number requirements.  

 

Is this a global promotion?

Yes, ‘First Year on Us’ is available globally, except Russia. You can access the full terms and conditions here.

 

When does this promotion expire?

All new licenses must be purchased and booked by July 25, 2020. We will not be offering this promotion to licenses purchased after July 25, 2020.

 

Will this promotion apply if I would like to upgrade my 'Legacy' or 'Free 100' Systems Manager account?

Yes! You can use this promotion to upgrade your Free 100 or Legacy Systems Manager to a paid Systems Manager account when purchasing 3 or 5 year licenses. 

 

I added the license and the year did not appear, what do I do?

If you made a qualifying purchase but the extra year is not showing up, we recommend contacting Meraki support. Please visit Help > Get Help and select "Still need help?" in the Meraki dashboard to find contact options for the Meraki Support team. Licenses issues are generally best handled by our licensing team, who are best reached with the "Submit an email case" option.

 

For public sector customers in the United States, how does this promotion work with E-Rate?

All customers have until July 25, 2020, to add their new license to dashboard and claim the additional year.  If e-rate funding is approved after July 25, 2020, the promotion will not be honored. For additional information on e-rate or customers in the public sector, please contact your Meraki account representative.

 

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