There are a number of licensing issues that are caused by misapplication of a single license key. If a license has been applied incorrectly, the undo license claim tool can be used to remove the license so it can be re-added correctly.
This article will explain how to remove licenses from organizations, using the undo license claim tool.
There are two common situations where a license application can cause problems on an organization:
The undo license claim button will only be available within 7 days of the license application. For issues with older licenses, please contact Meraki Support.
The following steps explain how to undo a license application:
Upon confirming the change and closing the pop-up, the organization will be reverted to the previous licensing state. The original license will be invalidated, so a replacement key will be generated. The new license key can then be re-applied or added to another organization for the remaining license term. The new license key can also be found under Organization > Change log.