When attempting to add a network admin (from Configure > Network-wide settings
or Configure > Alerts and administration
) by using the Create new user
button, an error may appear indicating that 'This email is already in use'. Even when the user doesn't appear in the list above. This is because an account had been previously created for this e-mail address, either on this page or elsewhere in the organization. To add the user, click in the Add an existing user
box and begin entering the e-mail address of the user. It should appear in the dropdown and can be selected. Then choose the Privileges
desired and click Save changes
For additional information on adding network or organization admins, visit Managing Organization/Network Administrators and Guest Ambassador Accounts.