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'This email is already in use' when adding an admin user

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When attempting to add a network admin (from Configure > Network-wide settings or Configure > Alerts and administration) by using the Create new user button, an error may appear indicating that 'This email is already in use'. Even when the user doesn't appear in the list above. This is because an account had been previously created for this e-mail address, either on this page or elsewhere in the organization. To add the user, click in the Add an existing user box and begin entering the e-mail address of the user. It should appear in the dropdown and can be selected. Then choose the Privileges desired and click Save changes

For additional information on adding network or organization admins, visit Managing Organization/Network Administrators and Guest Ambassador Accounts.

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Last modified
09:40, 3 Feb 2015

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