Service Provider Dashboard Roles

Last updated
Save as PDF

日本語版はこちら(Japanese)

SSID-only Administrators

Overview

Service providers can use SSID-only administrators to enable their customers to modify SSID information and see client analytics. Other components of Dashboard will be hidden from the customer, preventing the potential for unwanted changes that could disrupt network performance. SSID-only administrators can specifically access:

Network > Client analytics
Network > Location analytics
Network > Wireless settings.

Not only does this limit the scope of the customer in Dashboard, under Network > Wireless settings, the customer is limited to the following options:

Set SSID name
Enable or disable the SSID
Configure SSID encryption (eg. Open, WPA2, WPA3)
Set the SSID password if applicable
Assign either no splash page, a click through splash page, or a Facebook Wi-Fi splash page

Note: This feature is only available to wireless only networks. Combined networks (wireless in addition to another product line) will not show the UI option.

Note: This feature is only available to Service Providers and must be enabled by Meraki Support.

Configuration

There are two steps to configuring an SSID-only administrator: Defining the SSIDs to be managed, and assigning administration privilege to the customer.

Defining customer configured SSIDs

Under Wireless > SSIDs

For each desired SSID, locate the SSID Admins dropdown.
By default, access will be disabled on all SSIDs. Select access enabled from the dropdown to allow customers to modify this SSID.

Assigning privilege

As an Organization level administrator:

Under Organization > Administrators

Click the row for the admin.
In the row for the Target network, change the Access to SSID-only.
Click Update Admin.
Click Save changes.

As a Network level administrator:

Under Network wide > General

Update the Privilege dropdown for the admin user to the SSID-only field.
Click Save changes.

Enterprise Admin

Overview

The Enterprise Admin (EA) is a new role at the organization level (organization > administrators). It enables the end customer (enterprise) to control aspects of their specific organization while hiding certain elements that are only available to the service provider (Firmware Upgrades, Licensing, SP Branding, SP Admin Users etc.).

This role also adds the ability for a service provider (org admin) to designate SSIDs that an EA can access. When the role is enabled, there is an additional toggle under wireless > SSIDs that will allow the SP to delegate this access. A service provider can use this to deploy and configure their own hotspot SSIDs on their customer infrastructure without providing access for the EA to change or reconfigure this SSID. Client info for those connected to the hotspot SSID are hidden from the EA.

Figure 1. Assigning the Enterprise Admin Role

Figure 2. Enabling SSID Access for Enterprise Admins

Enterprise vs. Organization Admin

Capability / Functionality	Organization Admin	Enterprise Admin
All monitoring and reporting views	Yes	Most (with the exception of restricted hotspot SSIDs)
Summary Report	Yes	No (Unavailable due to complexities around isolating hotspot SSID information)
Security Center	Yes	No (Unavailable due to complexities around isolating hotspot SSID information)
Location Analytics	Yes	Yes
Client List	Yes	Yes (with the exception of hotspot SSID clients)
Event Logs	Yes	Yes (with the exception of hotspot SSID clients)
Group Policies	Yes	Yes
Change “SSID Admin” rights on an SSID	Yes	No
Create or modify organization admin users	Yes	No
Create or modify regular admin users	Yes	No
View the Site-to-site VPN page	Yes	Yes (with the exception of viewing the local subnets or Non-Meraki VPN peers)
Client VPN page	Yes	No
Changelog	Yes	No
View and modify SSID settings (access control, firewall, splash page, availability)	Yes	Yes (with the exception of restricted hotspot SSIDs)
Detailed firmware visibility on “Organization → overview” page	Yes	No
Firmware upgrade page	Yes	No
Manage staged firmware upgrades (Switching)	Yes	No
Dashboard branding settings	Yes	No
License info	Yes	No
View inventory and claim devices	Yes	No
Organization → settings	Yes	No
Create networks	Yes	No
Access APIs	Yes	No
Configuration sync	Yes	No
Remote packet captures	Yes	No
Switch and AP status page historical client info	Yes	No
Meraki Insight	Yes	Yes
Early Access*	Yes	No
Configuration Templates	Yes	No (includes changes to child networks)

*Refer to New Dashboard Experience FAQ

Note: This feature is only available to Service Providers and must be enabled by Meraki Support.