In the event that a Cisco Meraki device experiences hardware failure, an RMA can be performed to replace in-warranty equipment. This article outlines the process to request a replacement of failed hardware, as well as how to request a refund or return trial equipment.
Prior to performing an RMA, Cisco Meraki Support will need to verify that some basic troubleshooting has been performed to resolve common issues. Please refer to the following articles for common symptoms and troubleshooting steps:
If your Cisco Meraki device fails and the problem cannot be resolved by troubleshooting, contact support to address the issue. Once support determines that the device is in a failed state, they can process an RMA and send out a replacement device free of charge. In most circumstances, the RMA will include a pre-paid shipping label so the faulty equipment can be returned.
When adding the replacement device to your Dashboard network, you may see a licensing compliance warning if that additional device caused your total device count to exceed your licensed limit.
Once the replacement device has been added to a network, it is recommended to remove the faulty device from its Dashboard network. The faulty device can still remain in your inventory, but as long as it is not currently in a network it will not count towards your device limit.
To return a device from a trial or to process a refund for a purchased device, please fill out and submit the form here. We also recommend being in contact with your Cisco Meraki sales representative to ensure the needs of your situation are properly met.
For more information about Cisco Meraki returns, please refer to our Return Policy.