Trusted Access for Secure Wireless Connectivity - Onboarding Guide

Overview

Meraki Trusted Access is a simple and secure way to provide network access for phones, tablets, and laptops to Meraki MR wireless networks using certificate-based 802.1x authentication.  To enable network access on end-user devices, download and configure Trusted Access profiles by following this guide.

Refer to the Trusted Access Setup Guide to obtain further guidance on setting up Meraki Trusted Access in your Meraki network.

iOS/iPadOS

1. Open the Safari browser  on the target device and navigate to https://portal.meraki.com 
2. At the prompt, enter the network ID or network enrollment string
3. Log in using your username/email address and password
4. Tap Join Wi-Fi from the menu dropdown in the upper right corner of the screen
    
5. Select the Device type from the dropdown menu.  Enter a name for the device in the Device name field.
6. Tap Add device
7. Find the Trusted Access profile you would like to enable on the device and tap Download profile 
   
8. Tap Allow at the system prompt, then tap Close in the "Profile downloaded" alert window.
   
9. Go to the Settings app  and tap on Profile Downloaded
   
10. Tap Install in the upper right corner to complete the process
    

macOS

1. Open the Safari browser  on the target device and navigate to https://portal.meraki.com 
2. At the prompt, enter the network ID or network enrollment string
3. Log in using your username/email address and password
4. Click the Join Wi-Fi button in the top menu bar
    
5. Select the Device type from the dropdown menu.  Enter a name for the device in the Device name field.
6. Click Add device
7. Click Download profile on the desired profile.
   
8. Installation instructions will appear in the browser window. If prompted, click Allow on the permission prompt to allow downloads from the self-service portal.  The Trusted Access *.mobileconfig profile will download to the browser's configured downloads location
    
9. Open the Trusted Access *.mobileconfig profile, you may receive a notification that the profile must be installed from System Settings
   
10. Navigate to System Settings on your Mac by clicking the System Settings icon  in the Dock or choosing Apple menu  > System Settings.  Click on the Profiles option under the "Others" category
11. Double-click the Trusted Access profile under the "Downloaded" category
    

12.  Review the profile details and click Install at the prompt
    
13. When prompted, enter your local account password or use a fingerprint to authenticate with TouchID.
14. When in range, connect to the Trusted Access wireless network

Windows

1. Open any available browser on the target device and navigate to https://portal.meraki.com 
2. At the prompt, enter the network ID or network enrollment string
3. Before logging in, click Download in the information box.   The Meraki Trusted Access app will download to the configured download file location for the browser.
   
4. Open the TrustedAccess.appinstaller file.
5. In the Installer window, Click Install. If you select "Launch when ready," the app will automatically launch when installation is complete.
   

6. After launching the Meraki Trusted Access app,  enter the network ID or enrollment string at the prompt, then click Continue.
   
7. Log in using your username/email address and password
8. Enter a name for the devices in the Device name field, then click Add
   
9. Find the Trusted Access profile you want to enable on the device and click Install.
   
10. After the profile is installed successfully, the status will change to "Installed"
    
11. When in range, connect to the Trusted Access wireless network

Android (with Passpoint)

1. Open the Chrome browser  on the target device and navigate to https://portal.meraki.com 
2. At the prompt, enter the network ID or network enrollment string
3. Log in using your username/email address and password
4. Tap Join Wi-Fi from the menu dropdown in the upper right corner of the screen
   
5. Select Android Passpoint from the Device type dropdown menu.  Enter a name for the device in the Device name field.
6. Tap Add device
7. Find the Trusted Access profile you would like to enable on the device and tap Download profile 
   
8. Tap Install at the system prompt, then tap Done at the "Credentials installed" alert window
   
9. When in range, connect to the Trusted Access wireless network