Cisco Administrator Access
Enabling or Disabling Cisco access to your organization’s Dashboard
As a Cisco customer, you can define the level of access that any individual can have into your organization’s Dashboard. In order for Cisco to effectively support our customers, we give our customers the flexibility to extend their organization’s access to Cisco to help with any support cases.
You can decide whether you’d like to allow or block Cisco Support from accessing your Dashboard by going to Organization > Configure > Settings, and selecting “Full access” or “Blocked”.
If this setting is set to Blocked, Cisco will not have access to your organization.
Note: If access is Blocked, Cisco will not be able to provide you support for your organizations, including troubleshooting, beta testing new features, etc.
For more details on preventing Cisco from accessing your organization’s Dashboard, please refer to this article.
Allowing additional Cisco access to your Dashboard
A Cisco employee from other parts of the organization (Sales, Engineering, Product Management, Security, etc.) may request a higher level of access, Cisco Administrator, to support you for current and new features, beta programs, and/or general support.
The benefits of permitting a Cisco Administrator access to your organization include:
-
Enhanced Support: Enable faster and more effective support
-
Security and Control: Maintain full control over who has access to your dashboard
-
Transparency and Visibility: Monitor activities performed by Cisco employees
If a Cisco employee submits a request for Cisco Administrator access to your organization's Dashboard, you will receive a notification. As an Organization Administrator, you can approve or deny this request and any other requests for access to your Dashboard.
The following actions occur upon approving Cisco Administrator access to your Organization's Dashboard:
-
Temporary Access: Cisco employee(s) will have access to your organization for 90 days only, upon which this access will be revoked.
-
Visibility: A table will be created in the Organizations > Configure > Administrators page displaying all the Cisco Administrators that have been granted access, including their name, permissions level and time remaining.
-
Audit Logs: A change log entry is created any time a Cisco Administrator request is approved or denied.
How to Grant or Deny Access
Requests for Cisco Administrator access to your Organization’s Dashboard will be found in the Organization > Configure > Administrators view.
If there is a request, a banner will be displayed across the top of the page. The banner will contain the name of the Cisco Administrator and the amount of remaining time they have access. You can Approve or Deny the request.
You may also receive an email notification regarding the Cisco Administrator request from the Cisco employee. This email will direct you to the Organization → Configure → Administrators view where you can approve or deny the request.
If approved, the Cisco employee will have Cisco Administrator access to your organization’s Dashboard for 90 days.
On the Organization > Configure > Administrators view, you will see a table listing all Cisco Administrators added to your organization
If denied, the Cisco employee requesting access will not have access to your organization’s Dashboard.
How to Revoke existing Cisco Administrator access
Go to Organization > Configure > Administrators view, where you will see a table listing all Cisco Administrators who have access to your organization.
Select the checkbox for the Cisco administrator(s) you would like to revoke access to, and click on the Revoke button at the top of the list. Upon completion, the Cisco administrators' access from your organization will be revoked, and a “Done” status will be shown next to the Revoke button.
Frequently Asked Questions
Q: Once I approve access, how long is the access granted for?
A: Upon approval, Cisco Administrator access to the Cisco employee is granted for 90 days.
Q: What are some of the reasons that a Cisco employee requires access?
A: To improve and streamline your overall Cisco dashboard admin experience, some ways a Cisco employee may help by requesting access include:
-
general Support cases
-
troubleshooting an organization or network issue
-
beta program onboarding
Q: Can I revoke access to a previously approved Cisco employee before the 90 days?
A: Yes, you have flexibility to revoke Cisco Admin permissions for a Cisco employee anytime. From the Cisco dashboard, go to the page Organization > Configure > Administrators > Cisco Administrator Access table > select the button “End Temporary Permissions” next to the relevant employee.