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Cisco Meraki Documentation

Cisco Meraki Support Call Recording


Calls to and from Cisco Meraki are subject to being digitally recorded and used for various reasons including, but not limited to, customer satisfaction purposes, employee evaluation and training or security purposes. Cisco Meraki intends to notify customers of our intent to record conversations and makes an absolute best effort to inform the other party/parties involved in the call.

Cisco Meraki strongly prefers to present ourselves as openly and transparently as possible and would like to make the details of our recordings clear:

  • Global phone call recordings are subject to being collected during normal conversations and are recorded by the client service managing the call for the support agent
  • Call recordings are generally stored for one year
  • All call recordings are encrypted at rest using AES encryption and are encrypted during transit using at least 128 bit SSL
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