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Cisco Meraki

Cloud Data Retention Policies

Overview

This document provides information about customer data stored by the dashboard and the duration that data is stored for.

Meraki customer data can be classified into two types: management data and user traffic. While the Meraki dashboard collects and stores customers' management data and analytics on user traffic, it never stores user traffic. Meraki data centers store the active Meraki device configurations, historical network usage, and traffic analytics data. 

User Traffic

User traffic is data related to users' network traffic (web browsing, internal applications, etc.). The Meraki cloud does not store customer user traffic (network traffic, web browsing, internal applications, etc.) as this traffic is directly routed through the WAN uplink and does not reach the Meraki cloud. Only management traffic from Meraki devices (APs, switches, security appliances) is directed to Meraki cloud through a secure tunnel over the internet. You can learn more about user traffic and Meraki data segregation in the Meraki Cloud Architecture article.

Management Data

To enable cloud solutions, the Meraki dashboard gathers certain types of "management" data and stores it across the data centers. Traffic to and from Meraki servers is encrypted in transit. 

Major types of customer management data include:

  • User records
    • Includes account information such as account email and company name, or other optional information such as user name and address
  • Configuration data
    • Includes organization-level configurations and network-level configurations made in the Meraki dashboard
  • Analytics data
    • Includes connected clients (mac address, IP address, SSID associated to, etc.), traffic and location analytics data, visualizations and network insights into traffic, foot-traffic patterns across customer sites, and similar information
  • Customer-uploaded assets
    • Includes any customer-uploaded assets such as custom floor plans and splash logos

Data Retention Times

Data retention policy may vary depending on the geographic location where the dashboard is hosted. Dashboard stores the data within the region where it is hosted (for example: dashboards hosted in the EU region are stored in the Meraki data centers within the EU; those in North America are hosted in the U.S., etc). 

  • EU: 14 months (12 months + 2 months worth of backups)
  • Rest of the world: 26 months (24 months + 2 months worth of backups)

The Meraki dashboard can store data either based on time duration or number of logged events, depending on the type of data.

Most log tables are stored based on the number of entries. Below are the log tables that expire data based on number of entries:

  • Changelog (Organization > Changelog)
  • Event log (Network wide > Event log)
  • Client Usage
  • CMX Usage

Although storage times for these logs are primarily based on the number of entries, we can assure logging activity for only 30 days for Changelog and Event log.

 

The following table is segregated by product type providing the list of data stored on that product separated by feature type and the duration that data is stored for, depending on the geographically hosted location of the organization:

 

Product Type Feature Involved Dashboard Element Rest of the World EU
MX VPN VPN Connectivity 2 months 2 months
VPN Health Stats 2 months 2 months
VPN Data 2 months 2 months
Security Centre Events IDS Event Logs 1 month 1 month
IDS Event Packets 1 month 1 month
File Reputation Events 15 days 2 weeks
WIPS Event Logs 4 months 4 months
MS Switch Ports Switch Port Usage 2 months 2 months
DHCP DHCP Servers Seen 3 months 3 months
MR Clients Client Association Table 1 year 1 year
Client RSSI 2 hours 2 hours
Splash Stats Splash Log-Ins 2 months 2 months
Bluetooth BLE Clients List 3 months 3 months
Radius Radius Accounting 1 month 1 month
Network-wide Logs Clients Connected Clients List 3 months 3 months
Client Latency 3 hours 3 hours
Client Latency Stats 3 days 3 days
Client Latency Stats (5 minutes) 2 weeks 2 weeks
Client Latency Stats (4 hours) 4 months 4 months
Client Latency Stats (1 day) 6 months 6 months
Client Latency Stats (20 minutes) 2 months 2 months
Traffic Analytics Traffic Analytics Client Stats 1 week 1 week
Traffic Analytics Client Stats (4 hours) 1 month 1 month
Traffic Analytics Network Stats (4 hours) 1 months 1 months
Traffic Analytics Network Stats (20 minutes) 1 week 1 week
Event Log Event Log 12 Months  12 Months
Organization-wide Logs Changelog Changelog (24 Months, 12 Months) 24 Months 12 Months
Location Analytics Heatmap (24 Hours, 1 Hour ) 13 Months 3 Months
Summary Reports Summary Reports (24 Months, 12 Months)  2 months  2 Months