Dashboard Data Availability

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Overview

This document provides information about customer data stored by the dashboard and the duration for which that data is available in the dashboard.

Meraki customer data can be classified into two types: management data and user traffic. While the Meraki dashboard collects and stores customers' management data, and analytics on user traffic, it never stores user traffic. The Meraki dashboard also stores the active Meraki device configurations and data on historical network usage.

User Traffic

User traffic is data related to users' network traffic (web browsing, internal applications, etc.). The Meraki cloud does not store customer user traffic (network traffic, web browsing, internal applications, etc.) as this traffic is directly routed through the WAN uplink and does not reach the Meraki cloud. Only management traffic from Meraki devices (APs, switches, security appliances) is directed to Meraki cloud through a secure tunnel over the internet. You can learn more about user traffic and Meraki data segregation in the Meraki Cloud Architecture article.

Management Data

To enable cloud solutions, the Meraki dashboard gathers certain types of management data and stores it across our data centers. Traffic to and from Meraki servers is encrypted in transit.

Major types of customer management data include:

Dashboard user records
- Includes dashboard account information such as account email and company name, or other optional information such as user name and address
Configuration data
- Includes organization-level configurations and network-level configurations made in the Meraki dashboard
Analytics data
- Includes connected clients (mac address, IP address, SSID associated to, etc.), traffic and location analytics data, visualizations and network insights into traffic, foot-traffic patterns across customer sites, and similar information
Customer-uploaded assets
- Includes any customer-uploaded assets such as custom floor plans and splash logos

Data Availability

The length of time data is available in the dashboard may vary depending on the geographic location where the dashboard is hosted. The dashboard data is stored within the region where it is hosted, for example: dashboards hosted in the EU region are stored in the Meraki data centers within the EU; those in North America are hosted in the U.S.

The Meraki dashboard can store data based on either time duration or number of logged events, depending on the type of data. Most log table data are retained based on the number of entries. Below are the log tables that expire data based on number of entries:

Change Log (Organization > Monitor > Change Log)
Event Log (Network wide > Monitor > Event Log)
Client Usage
CMX Usage

Although storage times for these logs are primarily based on the number of entries, we can assure logging activity for only 30 days for the Change and Event logs.

The following table is segregated by product type providing the list of data stored for that product, separated by feature type and the duration that data is available, depending on the geographically hosted location of the organization:

MX Product Family

Feature Involved	Dashboard Element	Rest of the World	EU
VPN	VPN Connectivity	2 months	2 months
VPN	VPN Health Stats	2 months	2 months
VPN	VPN Data	2 months	2 months
Security Center Events	IDS Event Logs	15 days	15 days
Security Center Events	IDS Event Packets	15 days	15 days
Security Center Events	File Reputation Events	15 days	2 weeks

MS Product Family

Feature Involved	Dashboard Element	Rest of the World	EU
Switch Ports	Switch Port Usage	2 months	2 months
DHCP	DHCP Servers Seen	3 months	3 months

MR Product Family

Feature Involved	Dashboard Element	Rest of the World	EU
Clients	Client Association Table	1 year	1 year
Clients	Client RSSI	2 hours	2 hours
Splash Stats	Splash Log-Ins	2 months	2 months
Bluetooth	BLE Clients List	3 months	3 months
Radius	Radius Accounting	1 month	1 month

MT Product Family

Feature Involved	Dashboard Element	Rest of the World	EU
Environmental Telemetry	Temperature, Humidity, Door, Water Detection, TVOC, PM2.5, Ambient Noise and Power Metrics	2 year	2 year
Device Health	RSSI, Battery, Missed Connections	2 years	2 years

Network-wide Logs

Feature Involved	Dashboard Element	Rest of the World	EU
Clients	Connected Clients List	3 months	3 months
Clients	Client Latency	3 hours	3 hours
Clients	Client Latency Stats	3 days	3 days
Clients	Client Latency Stats (5 minutes)	2 weeks	2 weeks
Clients	Client Latency Stats (4 hours)	4 months	4 months
Clients	Client Latency Stats (1 day)	6 months	6 months
Clients	Client Latency Stats (20 minutes)	2 months	2 months
Traffic Analytics	Traffic Analytics Client Stats	1 week	1 week
Traffic Analytics	Traffic Analytics Client Stats (4 hours)	1 month	1 month
Traffic Analytics	Traffic Analytics Network Stats (4 hours)	1 month	1 month
Traffic Analytics	Traffic Analytics Network Stats (20 minutes)	1 week	1 week
Event Log	Event Log	12 Months	12 Months

Organization-wide Logs

Feature Involved	Dashboard Element	Rest of the World	EU
Change Log	Change Log (24 Months, 12 Months)	24 Months	12 Months
Location Analytics	Heatmap (24 Hours, 1 Hour)	1 Month	1 Month
Summary Reports	Summary Reports (24 Months, 12 Months)	24 Months	12 Months
Login Attempts	Login Attempts	3 Months*	3 Months*

* Login attempts logs for up to the last 12 months can be requested by contacting Meraki Support.

For more information on the Meraki data retention policy, please refer to the Meraki Privacy Data Sheet, available on the Cisco Trust Portal.

Support Case Related Emails, Files and Attachments*

Feature Involved	Dashboard Element	Rest of the World	EU
Support Case	Emails, Files and Attachments	5 years	5 years

*For cases in which the case creation date is greater than 5 years and the case status is "closed".