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Cisco Meraki Documentation

How to Attach Files to Dashboard Cases

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Overview 

When you contact Cisco Meraki support, attach a screenshot or packet capture to illustrate the issue. Screenshots and packet captures give Support the context needed to resolve the case.

Step-by-step instructions 

  • To access an existing case, navigate to ? > Get help & cases > Recent cases. 

  • To create a case, navigate to ? > Get help & cases > Pick a Tile to Contact Support > Submit a case. 

To upload a file to the case

  1. Select the case. 
  2. Under Files, select Upload file. 
  3. In the window that appears, select the file to attach, then select Open. 
    If you upload a packet capture, limit the capture to relevant information using Display Filters and only save those displayed packets.
  4. The uploaded file appears above the Upload file button. 

To add a comment describing the uploaded file 

  1. Select the case. 
  2. Under Comments, select Add comment. 
  3. Describe the uploaded file, including what it illustrates and any relevant details. 
  4. Select Submit. 
  5. The comment appears with the other comments and emails for the case.