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Cisco Meraki Documentation

External File Sharing using Box

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Overview

Cases in the Cisco Meraki dashboard have a maximum file size limit of 25 MB. If you need to share files that exceed this limit, Meraki Support will use Box as an alternative for file sharing. 

Box is a secure cloud-based file sharing platform that allows users to sync and share files with Cisco Meraki. Meraki Support ensures customer data is properly secured and protected. 

File Request

The file request option provides a quick and easy way to upload files to Meraki Support using Box. It does not require logging in to an existing account or creating a new Box account. This option is generally used if Meraki Support needs to troubleshoot your issue right away. 

The maximum file size upload limit is 32 GB. You can upload a maximum of 500 files in this manner. 

To upload files, follow these steps:

  1. Meraki Support will provide a file request link via email. The link will direct you to the Submit files webpage.
    Submit Files page with options to drag and drop or select files.
  2. Click the Select Files button and choose the file or files to upload. 
    Submit files page with two files queued to upload. The Submit button is highlighted.
  3. Click the Submit button to complete the file upload request.
  4. You will see an Uploading progress bar and Processing your files message will appear to inform you of the status of the file upload.
    Progress bar and status while files are being uploaded.
  5. Once the file upload is complete, you will see a message stating: Success! Your files have been submitted. 
    Confirmation message stating "Success! Your files have been submitted."
  6. Confirm with Meraki Support that you have uploaded files to the Box folder. 

Folder Collaborate Invite Option

This option will add you as a collaborator on the shared folder in Box, and you will be able to upload and download files from the shared folder.

This option provides a larger allowance for file uploads. The maximum file size upload limit is 150 GB. 

Prerequisites:

  • You must have an existing Box account, or create a free Box account using your business email address. 
  • You must enable Multi-Factor Authentication on your Box account first. This step must be done before you can access a file shared by Meraki Support. These steps are in place to safeguard your data. 

Access the Shared Folder

To access the shared folder in Box, follow these steps: 

  1. Meraki Support will send an email from noreply@box.com.
    • Subject line: Meraki Support agent name and shared folder name
    • From: Meraki Support agent name and noreply@box.com email address
    • Body: Folder name and list of files already contained in the folder
      Email invitation to collaborate in a Box folder. The subject, sender, and folder contents highlighted.
  2. Click on the Go to Folder button. You will be redirected to the Cisco Box Login page (cisco.account.box.com). 
    Box Login page with prompt asking if the user is part of Cisco.
  3. Click the Not a part of Cisco button. 
    Part of Cisco prompt with "Not a part of Cisco" highlighted.
  4. Log in to your existing box account (using a business email address). If you do not have an account, follow steps in the section below under Create a Free Box Account. 
  5. Download file(s) by selecting the Download option by clicking on the ellipses (...) icon or right-clicking on the file. 
    Shared Box folder with the Download option highlighted on one file.
  6. To upload additional files to the folder, select New > File Upload. 
    Shared Box folder with the New > File Upload option highlighted.
    You may also drag and drop the file directly in the folder on the web browser. 
    Shared Box folder showing how to add a file using the drag and drop method.

Due to permission restrictions, you will not be able to delete files that are uploaded to the shared folder. 

Create a Free Box Account

If you do not have a Box account, follow these steps to create a free individual box account: 

  1. From the Sign in page for users outside of Cisco, Click Sign Up on the top-right side of the page.
  2. Click on the Individuals and Teams option. Under the Individual (free) column, click on the blue Sign-Up button only. 
  3. Enter your full name, business email address, and password.
    Note: you must use a business email address (not a personal email address like Gmail, Yahoo, iCloud, etc.) or else the folder collaboration invite will fail.
  4. Log in to your Box account. You will be prompted with an Action Required message to complete the authenticator app setup process. You must complete this step first before you are able to access the shared folder. 
    Action Required highlighted, stating, "Please complete the following actions to access the folders and files that have been shared with you."
  5. Click the Set Up button, and the Set Up 2-Step Verification dialog box should appear. 
    Set up 2-Step Verification box showing a QR code to scan and a field for the 6-digit authentication code.
  6. Follow the instructions on the screen. Once completed successfully, a prompt to accept the invitation to collaborate should appear. 
    All files page showing the shared folder with the "Accept" button highlighted.
  7. Click the Accept button. You will receive a message stating: "Collaboration invite to 1 item has been accepted."
    Pop up message stating, "Collaboration invite to 1 item has been accepted."
  8. Refresh the web page to see the shared folder and its contents. 
    All Files page with the shared folder, updated date, and file size visible.
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