Call Me Now
Overview
The Call Me Now feature is currently in Beta mode, available to English-speaking customers in India, Australia, the US, and the UK.
Meraki customers can utilize the feature from within the new case creation experience. To access this feature, click the Try New Version link located at the top-right corner of the Support Center page in the Meraki Dashboard. Then, select one of the Product or Platform category tiles.
For more information on the new case creation experience, refer to the Support Center Case Submission article.
Call Me Now feature on the Meraki Dashboard allows you to get help from Meraki Support in a faster way. With this feature, you have the ability to request an immediate call from Meraki Support directly from the dashboard.
Refer to the article FAQ for Call Me Now for answering your commonly asked questions about the Call Me Now feature.
What's New
The Call Me Now feature is integrated within the enhanced case submission experience. To request a call using this feature, follow these steps:
- Navigate to Meraki Dashboard’s Support Center:
- Click on a product or platform related to your case
- Select the impacted device
- Enter a new case or select an existing case:
- Existing Case: Select the case you are calling about. On the next page, choose the “Call Me Now” option
- New Case: Create a new case and select the "Call Me Now" feature from the contact options.
In the old version of case submission, the Call me now tile is available in the Meraki Dashboard that takes you through the call request experience. This tile is in addition to the Call support team feature which is the more traditional way of calling Meraki Support. Click on the Call me now tile to bypass the phone support menu prompts and get connected with a Meraki Support engineer faster.
Benefits
The Call me now feature comes with several benefits that are designed to improve your experience of getting help from Meraki Support when you need it. Some of the benefits are as follows:
- Skip all phone prompts.
- Receive a call from Meraki Support immediately and get placed in line for next available Support person.
- Providing case details before connecting with phone support helps our Support team understand your issue and assign the most appropriate engineer for your case.
Access 'Call Me Now' from New Case Submission Experience
If you are on the enhanced case submission experience, you can access the Call Me Now feature in two ways:
Access for New Cases
To access the Call Me Now feature, follow the steps below:
- Go to Meraki Dashboard.
- Click on the '?' icon in the top right corner on the dashboard and then from the list, click on Get help & cases.
- Pick any product or platform category tile
- Select the impacted device.
- Enter new case details OR select an existing case
- Choose the Call Me Now option.
Access for Existing Cases
To access the Call Me Now feature for existing cases, follow the steps below:
- Go to Meraki Dashboard.
- Click on the '?' icon in the top right corner on the dashboard and then from the list, click on Get help & cases.
- Click on the My Cases Tab.
- Select an open case.
- Click on the “Call Us” button at the top right of the Case Details page.
- Choose the Call Me Now option, select your country code, and enter your phone number. Click on the Call Me Now button.
Access 'Call Me Now' from Legacy Case Submission Experience
To access the Call Me Now feature on the old version of Support Center, follow the steps below:
- Go to Meraki Dashboard.
- Click on the '?' icon in the top right corner on the dashboard and then from the list, click on Get help & cases.
- Pick any documentation tile to be presented with links to product documentation and different ways to receive additional Support.
- Click on the Call me now tile.
Call Options
When you click on the Call me now tile, you go to the Live Phone Support page. You have two call options to choose:
Both the options come with a form that you need to fill out with your case details. The information that you provide in the form helps us to route your call and connect you to an engineer best suited for your issue for a faster resolution.
Request a Phone Call
The Request a Phone Call is the fastest option available to connect with Meraki Support. If you select this option and provide your case information, you will immediately receive a call from Meraki Support to schedule a call and will be placed in line for the next available support engineer.
First, provide your country code and a callback phone number.
Then once you have filled out the form, click the Call me now button below the form.
Call in
If you prefer to call Meraki Support directly, you can still do so. Complete the form after selecting the Call in option and then click View Support Number to get the contact number. You will also receive your Case number and Support Passcode, which are required for the call-in experience.
If you choose to call in, providing case information in advance helps us route your call to the most appropriate support engineer, ensuring a smoother case resolution experience.
