This Feature is currently in Beta
This guide provides an overview of Alerts Management in Meraki Insight. Alert management will now exist under WAN and VoIP health in Beta. Web app health currently has “manage alerts’ under its portfolio enabling customers to receive alerts when the application shows performance issues. However, the need to enable customers to better manage alerts they receive while providing a way to critically set thresholds to align with business requirements was key.
Alerts management introduced under WAN and VoIP helps IT teams to get better visibility into critical networks and reduce mean time to resolution
Meraki Insight has added a new page under Insight→ Alerts. This page consists of WAN and VoIP tab to allow you to configure alerts under their respective portfolios
The alert management page has the following fields:
- Status: Indicates if the alert is enabled or is disabled.
- Alert description: User-defined alert field to help distinguish between common alert types
- Type: Indicates the type of alert that is configured
- Recipients: Administrators who will be receiving email notifications when the alert is triggered
- Actions: The slide-out panel will give a preview of the alert configured. The edit button helps to reconfigure the alert. The button is to delete the alert
How to configure alerts
The "Add Alert" option will open up a configuration wizard and walk you through steps the help configure alerts
"Select networks" consist of the "manage network tags" option to add tags to networks that do not already exist. The network tags that already exist will appear in the table below. You can either select them or create a new tag using the 'manage tags' option. The table will consist of the tag name and the name of the networks associated with the tag. Once the networks are selected, click on the 'Next' button on the bottom right corner of the page.
Configuring WAN alerts
"Configure alert" give you four options to set alerts.
- Uplink Status: Add WAN 1 or WAN 2 status change to be notified when either of the links experiences 100% packet loss
- Packet loss: Configure the alert over an uplink where the loss set to a threshold that exists over a given period of time.
- Latency: Configure the alert over an uplink where the latency set to a threshold that exists over a given period of time.
- Utilization: Configure the alert over an uplink where the utilization set to a threshold that exists over a given period of time
Configuring VoIP alerts
- Packet loss: Configure the alert for a particular VoIP provider where the loss set to a threshold that exists over a given period of time
- Latency: Configure the alert for a particular VoIP provider where the latency set to a threshold that exists over a given period of time
- MOS Alert: Configure the alert for a particular VoIP provider where the MOS set to a threshold that exists over a given period of time
With each of the above field, the admin can set the user-defined field to help manage alerts across different networks and different alert types
You can add as many alerts and different alert types under the same config window.
Click 'Next' to go to the next window to add "Recipients". The pre-populated recipient's list will appear to select from the list or you can add a new email address. Once done, click "Next" to go to the review page.
The review page will give you a quick snapshot of all the previous steps to review and change any fields if necessary.
Click "done" to save the alert configurations and take you to the 'Alerts Management' page displaying a banner " Successfully created 'x' number of alerts and the new alert/s will appear on the table below.
Frequently Asked Questions
1. Why don't we have the same capabilities for Web App health alerts?
There are future plans of bringing the same capabilities for Web App health under the Alerts Management page.
2. Can I create more than one alert in the same configuration step?
Yes, you can create more than one alert in the same configuration window. However, they will appear as different alerts under the alerts management page.
3. If there are two or more alerts of the same type for two different networks, will I receive one email or two?
You will receive two emails for two different networks alerting for the same type of issue.