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'Timeout' error on the 802.1X test in Dashboard

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A "timeout" error can indicate one of the following:
  1. The Access-Request message from the Meraki AP never reached the RADIUS server, or 
  2. The reply (Access-Accept or Access-Reject) from the RADIUS server never reached the AP


Recommended Steps:

- Check the RADIUS logs to see if the Access-Request ever came in from the Meraki AP and/or whether there are any errors
- Perform wired packet captures to see where the request and reply packets are going (or not going).

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Last modified
22:28, 2 Feb 2015

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ID: 1631

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