Home > Wireless LAN > Encryption and Authentication > 'Timeout' error on the 802.1X test in Dashboard

'Timeout' error on the 802.1X test in Dashboard

Table of contents
No headers
A "timeout" error can indicate one of the following:
  1. The Access-Request message from the Meraki AP never reached the RADIUS server, or 
  2. The reply (Access-Accept or Access-Reject) from the RADIUS server never reached the AP

Recommended Steps:

- Check the RADIUS logs to see if the Access-Request ever came in from the Meraki AP and/or whether there are any errors
- Perform wired packet captures to see where the request and reply packets are going (or not going).

You must to post a comment.
Last modified
22:28, 2 Feb 2015



This page has no classifications.

Article ID

ID: 1631

Contact Support

Most questions can be answered by reviewing our documentation, but if you need more help, Cisco Meraki Support is ready to work with you.

Open a Case

Ask the Community

In the Meraki Community, you can find answers provided by fellow Meraki users and ask questions of your own.

Visit the Community