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General Troubleshooting Steps for Meraki APs

Below are troubleshooting steps to check the functionality of your Cisco Meraki AP. If you are using external antennas, make sure they are connected to the correct radio before you begin.

Note: In some cases, it may be necessary to reset the AP to Factory Default Settings

Check radio functionality by making the AP a repeater 

  1. If your AP is acting as a gateway, disconnect the Ethernet cable from the LAN, This will switch your AP into repeater mode. If no other gateways are within range, the AP will begin broadcasting an SSID appended with "-scanning". If you are able to connect to this SSID and go to my.meraki.com from your web browser, then your radio is working. 
  2. Physically place the repeater AP (AP with disconnected LAN) next to a working gateway AP.
  3. Connect the power adapter or PoE. The radio and signal strength LEDs on the AP will turn solid green once the access point boots up and detects the gateway. 
    On MR18/26/34 or newer APs, the LED will be green or blue (if a client connects).
  4. The access point is now a repeater and will check into Dashboard.
  5. On dashboard under monitor and access points you will see the connectivity bar for the specific Repeater AP reflecting a light green color, which means the AP is a repeater. Gateway APs will reflect a dark green color in the connectivity bar and also will have the letter G (Gateway) on top of the AP symbol. 

Check Ethernet port functionality by connecting to the AP

  1. Disable the Wireless adapter on your computer.
  2. Make sure your Ethernet adapter is set to obtain an IP address automatically via DHCP.
  3. Connect your computer to the Ethernet port on the AP with an Ethernet cable.
  4. The Ethernet LED on the AP should turn solid green.
    On MR18/26/34 or newer APs, the LED will be green or blue (if a client connects).
  5. If the Ethernet LED does not turn solid green, try swapping the cable. If the Ethernet port still does not turn green, try the second Ethernet port, if the AP has one.
  6. If the Ethernet LED does not turn solid green, you may have a bad port on the AP. If this is the case, the AP signal LEDs will continue to scan.
  7. Once the Ethernet LED turns solid green, your computer should obtain an IP address from the AP via DHCP.

Check Static IP address configuration

  1. If the AP has a static IP address, the green signal LED's will begin to flash on and off and you will not receive an IP address via DHCP.  
  2. Disconnect the Ethernet cable from the AP. 
  3. Associate to the SSID being broadcasted by the AP. If there are no other APs in the network within range the SSID may be appended with "-scanning".
  4. Go to my.meraki.com in your web browser. 
  5. The MAC address on the back of the access point should match the physical address value on the my.meraki.com Overview page. 
  6. Once you have verified that the MAC address is correct on the overview tab, click the tab Static IP configuration.
  7. Enter the username  (serial number on the back of the AP) which is case sensitive and must include the dashes. (There is no password).
  8. Make sure your AP is set to obtain a correct DHCP or static IP address configuration from your network.
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Last modified
16:14, 18 Feb 2016

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