Resetting Cisco Meraki Devices to Factory Defaults
Cisco Meraki devices can be reset to factory defaults using the reset button on the device. This requires a paper clip or object with a long thin tip. Insert the tip of the paper clip into the reset button, press and hold for 10-15 seconds, or until the power light goes out, whichever occurs first. This will reset the device to factory defaults and reboot. If a static IP address was configured for the device, it will need to be configured again using the local status page.
Resetting a Meraki appliance to factory defaults will clear the local configuration stored on that appliance. This will clear any statically assigned IP address information, Ethernet configuration, DHCP lease pool, and web proxy settings.
If a device is still in a network after being factory reset, it will re-download its previous configuration when it comes back online. This includes any previously assigned static IP addresses. If the configuration needs to be completely reset, make sure to remove the device from its network before resetting to factory defaults.
Rack-Mounted Security Appliance
To reset a rack-mounted security appliance to the factory defaults, press the button labeled Reset on the front panel of the appliance for 10-15 seconds. This will clear the static IP address settings, DHCP lease pool, and local configuration of the device. Please be aware that after resetting the unit, the device will need to download its latest configuration from the dashboard. Please be patient as this could take up to 5-10 minutes.
To reconfigure a static IP address on an MX security appliance, please follow the instructions in this article.
Compact MX Security Appliance and Z-Series Teleworker Gateway
To reset a compact (non-rack-mounted) MX security appliance or Z-Series teleworker gateway to the factory defaults, press the button labeled Reset on the back panel of the appliance for 10-15 seconds. This will clear the static IP address settings, DHCP lease pool, and local configuration of the device. Please be aware that after resetting the unit, the device will need to download its latest configuration from the dashboard. Please be patient as this could take up to 5-10 minutes.
The reset button on different MX or Z-Series appliances may have different indicators/words such as "Reset," "Restore," or simply a circular arrow icon. There is only ever one hole for a factory reset on these appliances, regardless of the label.
On some MX security appliances, the reset button is located on the side of the unit (next to the USB port), and labeled with a circular arrow:
MX84
On the MX84, the reset button is located on the back of the unit, and labeled with a circular arrow:
MS Access Switches
To reset an MS switch to the factory defaults, press the button labeled Reset or Restore on the front panel of the appliance for 10-15 seconds. Be sure to release the button after the power light goes out. This will clear the static IP address settings and local configuration of the device. Please be aware that after resetting the unit, the device will need to download its latest configuration from the dashboard. Please be patient as this could take up to 5-10 minutes.
Note: Holding the reset button after the switch reboots will place it in factory test mode. If this has occurred, reboot the device to return it to normal behavior.
On MS420 series switches, the Restore button will be located on the right side of the switch, adjacent to the SFP ports.
For diagrams indicating the location of the reset/restore button, view the MS Installation Guides article.
For information about configuring a static IP address on the switch, view the MS Quick Start Guide.
MS350 Series Switch
On the MS350 series switches, the reset button is located on the back of the unit, labeled with a circular arrow:
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Outdoor Access Points (MR6X, MR7X)
To reset a MR6X or MR7X outdoor access point to the factory defaults, press the button labeled Reset below the Ethernet port of the AP for 10-15 seconds. This will clear the static IP address settings and local configuration of the device. Please be aware that after resetting the unit, the device will need to download its latest configuration from the dashboard. Please be patient as this could take up to 5-10 minutes.
To set up a static IP address on a Cisco Meraki AP, refer to the Static IP Assignment on a Cisco Meraki Access Point article.
Note: MR58 and OD2 devices do not have a reset button.
Indoor Access Points (MR1X/2X/3X)
To reset an indoor access point to the factory defaults, press the button labeled Reset for 10-15 seconds. The location of this button varies and is illustrated below. This will clear the static IP address settings and local configuration of the device. Please be aware that after resetting the unit, the device will need to download its latest configuration from the dashboard. Please be patient as this could take up to 5-10 minutes.
To set up a static IP address on a Cisco Meraki AP, visit the knowledge base article for Static IP Assignment on a Cisco Meraki Access Point.
On the MR12, MR16, and MR24, the reset button is in the upper left quadrant of the back plate of the AP.
On the MR11, MR14, MR18, MR26, MR32, MR33, and MR34, the reset button is located adjacent to the power and Ethernet ports on the AP. Exact location will vary by model.
MV Security Cameras
The reset button is located differently between all cameras. However, for all cameras, please be aware that after resetting the unit, the device will need to download its latest configuration from the dashboard. Please be patient as this could take up to 5-10 minutes.
Stored video will not be deleted upon doing a factory reset. To delete video, the camera must be removed from the network.
- [No photo shown] For the MV21 and the MV71 to factory defaults, press the button located next to the Ethernet port for five seconds
- [Photos below]
- For the MV12 and MV22 turn the optical dome to unlock it from the base
- For the MV63 nd MV72 you will first need to loosen four Torx head security screws before removing the optical dome
- For the MV32 the reset button is next to the Ethernet port as in the MV21 and MV71
- For the MV93 the reset button is on the rear side
- For the MV52 remove the top lens hood and the reset button is located near the rear
On the MV2:
On the MV12:
On the MV22:
On the MV52:
On the MV72:
On the MV32:
