Exports Creation and Management.
Exports Page
The Exports page provides a central view of all exports in the network. Users can combine, manage, and monitor these exports, and create a single playable file for the entire incident.
Vision Portal
Dashboard
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This page provides a list of all exports from the network, including the below details:
- Camera: which camera the export was taken from
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Type: Single or multiple exports (see 'Combining Exports').
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User: Displays the user account that created the export.
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Created: Shows the export creation time. Defaults to the scheduled time if a specific start time wasn't assigned.
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Scheduled: The time at which the export was scheduled, or the current time if no specific start time was assigned.
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Selected times: Time ranges of exported video.
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Status: Displays the status of the export as well as a description of any error, if applicable.
The current minimum time allowed for a single export is 5 seconds and the maximum time allowed is 12 hours. Video exports are trimmed to the requested size with no buffer. If an invalid time range is selected, the export will automatically default back to 30 seconds to provide a valid export. The download link for an export is valid for one hour from the time of page load. Refreshing the dashboard page generates a new download link.
Clicking on an individual export allows users to download the file, copy a shareable link to the clipboard, calculate checksums, or delete the export.
Vision Portal
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Dashboard
Date Filter and Text Search
The Exports page allows users to filter exports by timeframe and search for specific cameras (by name) or combined exports (by filename).
Vision Portal
Dashboard
Error Messages and Retry
If an export fails, an error message appears in the Dashboard and Vision Portal. Hover over the exclamation icon in the Vision Portal to see the reason for the failure. See below for common errors and actions to resolve:
Vision Portal
Dashboard
| Error Message | Action |
| No footage exists for the selected time range. Adjust the start and end times to a range which contains recorded footage, and try again. | Adjust the start and end times to a range that contains recorded footage, and try again. Ensure there is video available for the time you are exporting. Check retention duration and motion-based retention settings. |
| Camera was offline. Ensure the camera is powered on and able to connect to the Meraki Dashboard, then try again. | Ensure the camera is powered on and able to connect to the Meraki Dashboard, then try again. Ensure the camera was powered on and recording video during the timeframe you are attempting to export. Once confirmed, retry the export using the retry button. |
| Network connection from the camera was interrupted during video export. Check the camera's uplink connection, then try again. | Check the camera's uplink connection, then try again. Ensure the camera status is green and there are no network interruptions between the camera and the Meraki cloud. Once confirmed, retry the export by clicking the retry button. |
| Unexpected error, please contact support. | If you have followed the above steps and the error persists, click the retry button once again. If the export continues to fail, contact Meraki Support for further assistance and troubleshooting, |
Priority Exports
On the Vision Portal's Exports page, you can immediately start a scheduled or queued export by clicking "Start Now," overriding the current queue. This prioritizes the selected export if its scheduled time is more than two minutes away. Prioritizing may affect the processing time of other exports, and a confirmation dialogue will appear.
The 'Priority Exports' feature is only available on Vision Portal.
Combining Exports
Combining video evidence from multiple cameras is crucial for building a cohesive incident "story." For example, a theft investigation might require footage of the suspect's entry, the theft itself, and their exit. The "combine" feature makes this easy by merging individual exports into a single sequence. Here's how:
- Access the Vision Portal by logging in with a user account with appropriate permissions and Navigating to Cameras > Monitor > Meraki Vision Portal
- Navigate to the Exports page from the icon, and check the boxes next to the exports you want to combine.
- Click on the 'Combine Exports' button in the top left corner.
- Add a name (optional) for the combined export, such as 'Bike_Theft_Mon_June_8'.
Once you've selected your exports, you can reorder them to create the desired sequence. This helps you present a clear, chronological story of the incident, simplifying analysis.
Vision Portal
Dashboard
Vision Portal
Dashboard
Vision Portal
Dashboard
Example of a combined and exported video (Fast-Forwarded in this clip)
