Exports Page and Combining Exports
The new exports page provides you visibility into all the exports within your network. From this page, you can also now combine exports, manage and monitor exports as well as provide a single playable file for the entire incident.
Exports Page
Dashboard Vision Portal
On this one page, you can now see all exports generated within your network along with the following details:
- Camera: which camera was the export taken from
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Type: Either a single export, or multiple - see below section
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User: User details of the account with which the export was created
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Created: Time at which the export was created, this will be same as 'Scheduled' time if export was done live
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Scheduled: The time at which the export was scheduled, if it was pre-scheduled, or the current time if the export was done live.
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Selected times: Time ranges of exported video
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Status: status of the export - Pending, completed, canceled, etc as well as a description of error if applicable
Clicking on an individual export allows you to download the file, copy a shareable link to clipboard, calculate checksum or delete the export
Dashboard Vision Portal
Date Filter and Text Search
On the exports page, a user can also filter and find exports created within a specific timeframe. Additionally, you can search through text to find the right camera/s by name, or find the right combined export by filename.
On Dashboard
On Vision Portal
Error Messages
When an export fails, the Dashboard and Vision Portal will display an error message. To understand the reason for the failure, hover over the exclamation icon in the Vision Portal. Below are the possible error messages you may encounter and the corresponding actions you can take to resolve each issue.
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| Reason | Action |
| No footage exists for the selected time range. Adjust the start and end times to a range which contains recorded footage, and try again. | Ensure there is video available for the time you are exporting the video. Check retention duration as well as motion based retention settings. |
| Camera was offline. Ensure the camera is powered on and able to connect to the Meraki Dashboard, then try again. | Ensure that the camera was powered on and recording video during the timeframe you are attempting to export. |
| Network connection from the camera was interrupted during video export. Check the camera's uplink connection, then try again. | Ensure that the camera status is green and that there are no network interruptions between the camera and the Meraki cloud. |
| Unexpected error, please contact support. | If you have verified all the above steps and the error persists, please contact Meraki support for further assistance. Additional troubleshooting may be required. |
Combining Exports
Note: The current minimum time allowed for a single export is 5 seconds and maximum time allowed for a single export is 12 hours. Video exports are trimmed to the requested size with no buffer. If an invalid time range is selected, the export will automatically default back to 30 seconds to provide a valid export. The download link for an export is good for one hour at time of page load. Refreshing the dashboard page generates a new download link.
Use Case
When investigating incidents, creating a cohesive "story" by combining multiple pieces of video evidence from different cameras can be crucial. For instance, in the case of a theft, you may need footage showing the suspect entering the store, taking items, and leaving without paying. To streamline this process, you can utilize the combine feature. This functionality allows you to merge individual video exports into a single, continuous sequence. Here's how you can do it:
On Dashboard and Vision Portal,
- Go to the Vision Portal.
- Select the exports you wish to merge using the checkmark box.
- Click on the "Combine Exports" button.
- Add an optional name for the combined export (For example: 'Bike_Theft_Mon_June_8')
After selecting the desired exports, you can rearrange them in the order you want them combined. This feature ensures that you can present a clear and chronological sequence of events, making it easier to analyze and understand the incident.
Dashboard
Vision Portal
Example of exported video (Fast-Forwarded in this clip)
