Setup Meraki Alerts in PagerDuty via Meraki Dashboard
Overview
The PagerDuty integration with Meraki enhances incident management by enabling Meraki alerts to trigger incidents in PagerDuty. This functionality supports quicker response times and improves the overall efficiency of handling incidents. When a Meraki webhook alert is generated, it can be sent directly to a PagerDuty service, which creates an incident that notifies the relevant on-call team and initiates automated escalation processes. Additionally, this integration offers the flexibility to establish custom notification rules and extend incident management workflows within the Meraki environment.
Configuration
Pre-requisite
- Sign-up for PagerDuty and set up your PagerDuty services using this link - https://support.pagerduty.com/main/docs/trial-account-onboarding. If you already have a PagerDuty account and are signed-in you can skip this step and go directly to step 3
- You will use the PagerDuty user ID and password to connect your Meraki organization with PagerDuty.
3. Sign in to Meraki Dashboard and navigate to Organization -> Configure -> Integrations
4. Click on PagerDuty tile in the Ecosystem Partners section
5. Click on Connect button and then Continue
6. You will be redirected to PagerDuty, sign in with your PagerDuty account details. Select the PagerDuty service with which you want to establish the integration with Meraki
7. After selecting the services, you will be redirected back to the Meraki Dashboard to test the integration. At this point you will get a test alert created for the service that was selected.
8. Once the integration is successful, you will get a summary of the services which were successful.
9. Click on Next. 14 critical alerts have been automatically assigned and turned on, which you can always edit and modify later.
10. Click on Done and you are all set up! You can get Alerts right away to your selected PagerDuty service and you can see the connected pill next to the PagerDuty name.
Managing Alerts once the integration is completed
You can Manage Alerts by clicking on the Manage alerts button or you can also click on the overflow button in each row which will take you to the Alert Configuration page where you can add and modify your alert selection.
Adding more PagerDuty services
To add more PagerDuty services, click on +Add PagerDuty service and follow the same process as you did when you setup the integration for the first time.
Deleting a PagerDuty service
To delete any connection then just click on the trash icon to delete it.