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Cisco Meraki Documentation

Claimed License

To access enterprise features and support, an organization must have active (non-expired) licensing.

If you see the error "License XXXX-XXXX-XXXX has already been claimed" when entering a license key under Organization > License Info, follow these steps:

  • Check if the license is already added to your organization.
  • If the license is not listed on the License Info page, verify whether it has been applied to another organization you manage.
  • If you are unsure where the license has been applied or need to move it, open a case with Cisco Meraki Support under Help > Cases. Include the license key in the case description.

License-Claimed-Error.png

Meraki Support cannot share the license owner or its current location if you are not an admin of the organization where it is claimed.

 

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