Home > General Administration > Other Topics > Cisco Meraki Support Call Recording

Cisco Meraki Support Call Recording

Table of contents


Calls to and from Cisco Meraki are subject to being digitally recorded and used for various reasons including, but not limited to, customer satisfaction purposes, employee evaluation and training or security purposes. Cisco Meraki intends to notify customers of our intent to record conversations and makes an absolute best effort to inform the other party/parties involved in the call.

Cisco Meraki strongly prefers to present ourselves as openly and transparently as possible and would like to make the details of our recordings clear:

  • Global phone call recordings are subject to being collected during normal conversations and are recorded by the client service managing the call for the support agent
  • Call recordings are generally stored for one year
  • All call recordings are encrypted at rest using AES encryption and are encrypted during transit using at least 128 bit SSL
Last modified



This page has no classifications.

Explore the Product

Click to Learn More

Article ID

ID: 6340

Explore Meraki

You can find out more about Cisco Meraki on our main site, including information on products, contacting sales and finding a vendor.

Explore Meraki

Contact Support

Most questions can be answered by reviewing our documentation, but if you need more help, Cisco Meraki Support is ready to work with you.

Open a Case

Ask the Community

In the Meraki Community, you can keep track of the latest announcements, find answers provided by fellow Meraki users and ask questions of your own.

Visit the Community