Skip to main content
Cisco Meraki Documentation

Device Showing an Incorrect Public IP

Cisco Meraki devices will display their public IP address on their device status page. The device status page can be found for WAN appliances by navigating to Security & SD-WAN > Monitor > Appliance status in Dashboard. On access points and switches, this can be found by going to the device listing page and then clicking a specific device (Wireless > Monitor > Access points for access points and Switching > Monitor > Switches for switches). It is possible that this public IP address appears incorrect. Though uncommon, this occurs when the public IP of a device has changed. The public IP is updated less frequently than other information provided about our devices and it is possible for that data to be stale.

Greenshot 2017-07-14 16.08.53.png


This behavior is commonly seen when uplink preferences are used on an upstream WAN appliance or a dynamic IP from an ISP changes. Though the devices have a connection to the cloud, the IP will show as the old data.

This will resolve over time, but for faster results, restarting the device will update the reported public IP.