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Cisco Meraki Documentation



This article describes the alert hub and organization alert page use case, different functionalities, and its use for monitoring and troubleshooting.

There are several different features or functionalities that make the monitoring and troubleshooting Cisco Meraki full-stack solution simple. Dashboard alerts, event logs, and the ability to quickly sort event logs based on device types, event types, and timestamp are among those features. And the number of these alerts or event logs will continue to grow as we continue to add new features or bring more visibility into overall network health. However, it is challenging to keep track of all of them and know which one to check first under certain circumstances. It can also be time-consuming to find and learn more about these alerts and event logs. 

The alert hub and the organization alert page bring more convenience by accumulating dashboard alerts in a single place. By linking relative documentation that can help users find alert triggers and troubleshooting steps, it reduces time to resolution.

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Alert Hub

Alert hub consolidates all the alerts from a single dashboard network. 


The alert hub is located in the top right corner of the dashboard. It is a network-wide feature, so this feature is not available on any pages under “Organization". 

Alert Hub icon with red notification indicator.

Clicking on the icon will show a popover summary of network alerts. 

Hub alerts section expanded with explanations of the alert categories, types, triggered times, and how to dismiss them.

  • Organization Alerts Page: Lists summary of alerts across all networks within your given organization. 
  • Alert Category: Organizes alerts by category, such as device health, connectivity, insights, etc. 
  • Troubleshooting Documentation: Allows for easy access to documentation on dashboard alerts. 
  • Severity Level:  Displays the severity level of the alert.
  • Alert Instances: Displays the number of times the given alert has been triggered.
  • Alert Type: Displays the type of alert triggered. 
  • Alert Dismissal Button: Dismisses the alert from Alerts hub. 
  • Alert Triggered Timestamp: Displays the time and date the alert was triggered. 
  • Alert Hub Feedback: Provides an opportunity for user feedback to be reported directly to our software team.  

Organization Alerts Page

The organization alert page displays a timeline/trend line, analytics graphs, and all dashboard alerts of an organization in a single place.

Organization alerts page showing single pane view of known alerts. Information is displayed in a graph format.


The organization alert page is located under Organization > Monitor > Alerts

Organization Alerts location in Dashboard. Organization > Monitor > Alerts.

Alert Categories

The alert hub categorizes alert types into four different categories based on the nature of the issue that triggers them. 

Configuration Issues -  These issues are triggered if the current setting or configuration differs from Cisco Meraki recommendation. (e.g: VLAN mismatch, Stack misconfigured, etc)

Connectivity Issues - These issues are triggered if there are problems in connectivity between devices/services. (e.g: Device unreachable, 802.1X failure, etc)

Device Health Issues - These issues are triggered if a device detects problems with its primary or auxiliary systems. (e.g: fan failure, power supply offline, etc)

Insights - These issues are triggered if Cisco Meraki detects problems with LAN/WAN services. (e.g: Sticky client on APs, ISP outage, etc)

Cisco Meraki might add more categories if needed to accommodate more alerts in the future. 

Alert Severity

There are several alert types under each category. All the devices with the same alert type will be listed together in their respective alert type card. 

Different colors are used for visual indication of severity levels as following:

  • Yellow: Warnings

  • Red: Critical 

  • Blue: Informational

Instances: This is only applicable to the alert hub. A single occurrence of an alert is considered as one instance. For example, an unreachable device under “Unreachable Device(s)” alert type is regarded as one instance. If there is more than one device unreachable then the list of devices/instances will show up under the same alert type. Count of devices/instances are shown next to the alert type. 

Bundled Alerts

Active Alerts 

The “Active” tab lists all the active dashboard alerts in an organization.

Active Alerts tab. Top alerts analytics displayed by Network and Alert type.

Dismissed Alerts

When alerts are dismissed either in the Alert Hub or in Organization Alert Page, they will be bundled and displayed in the Dismissed bundle tab

Dismissed Alerts tab with groupings for Critical, Warning and Information.

Dismissing an Alert

There are two (2) methods for dismissing an alert from the Dashboard, depending on your administrative rights.  At the network level from the Alert Hub (as previously shown above) and from the the side drawer in the Organization Alert Page itself.

Alert Hub:

Active alert with Alert Dismissal Button to the right. Alert Dismissal Button is a small grey circle with "x" inside.


Organization Alert Page - Side Drawer:

Organization Alert side drawer with "Dismiss alert" on top right.

Resolved Alerts

When alerts are resolved they will be moved to the Resolved tab 

Resolved Alerts tab with list of resolved alerts displayed below.

Restoring (Dismissed) Alerts

With Administrative rights, alerts can be restored to the active alert tab, from the Dismissed Alert side drawer. This can be useful if an alert is dismissed by accident.

Restoring a dismissed alert. Restore alert button in top right of window.

Alert Filters

Filters are only available for the organization alert page.

Alert filters, which include the following categories: Critical, Warning and Informational.

Network filters

This dropdown filter allows administrators to view alerts of a single network or all networks. 

This network filter allows administrators to view alerts of a single network or all networks

Alert and Device Type filters

The alert type filter allows administrators to filter by certain alert types. The device type filter allows administrators to filter by a certain device type (MX, MR, MS, etc.)

Alert and device type filters allow to filter by those respective types

No Alerts Indicator

Depending on the filters selected, no alerts may be seen from this page.

An example of the alerts section with no available alerts.


If the organization alert page and the alert hub are not showing any alerts that does not mean that there are no active alerts in the network. Please note that not all the alerts or event logs are available in the alert hub. For the list of available alerts, please refer to the individual alert category documentation hyperlinked in the alert category section of this document.


There is a "Give your Feedback" and "Give feedback about these alerts" buttons on the organization alert page and the alert hub respectively which administrators can use to provide feedback on the feature.

Feedback button in the bottom left of the Dashboard.             The feedback button allows customers to send feedback to the software team


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