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Cisco Meraki Documentation

Alerts

Overview

This article describes the alert hub and organization alert page use case, different functionalities, and its use for monitoring and troubleshooting.

There are several different features or functionalities that make the monitoring and troubleshooting Cisco Meraki full-stack solution simple. Dashboard alerts, event logs, and the ability to quickly sort event logs based on device types, event types, and timestamp are among those features. And the number of these alerts or event logs will continue to grow as we continue to add new features or bring more visibility into overall network health. However, it is challenging to keep track of all of them and know which one to check first under certain circumstances. It can also be time-consuming to find and learn more about these alerts and event logs. 

The alert hub and the organization alert page bring more convenience by accumulating dashboard alerts in a single place. By linking relative documentation that can help users find alert triggers and troubleshooting steps, it reduces time to resolution.

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Alert Hub

Alert hub consolidates all the alerts from a single dashboard network. 

Location

The alert hub is located in the top right corner of the dashboard. It is a network-wide feature, so this feature is not available on any pages under “Organization". 

Screen Shot 2022-10-04 at 12.15.02 PM.png

Clicking on the icon will show a popover summary of network alerts. 

Alert Hub.png

Organization Alerts Page

The organization alert page displays a timeline/trend line, analytics graphs, and all dashboard alerts of an organization in a single place.

org_alert01.png

Location

The organization alert page is located under Organization > Monitor > Alerts

left_nav_org_alert.png

Alert Categories

The alert hub categorizes alert types into four different categories based on the nature of the issue that triggers them. 

Configuration Issues -  These issues are triggered if the current setting or configuration differs from Cisco Meraki recommendation. (e.g: VLAN mismatch, Stack misconfigured, etc)

Connectivity Issues - These issues are triggered if there are problems in connectivity between devices/services. (e.g: Device unreachable, 802.1X failure, etc)

Device Health Issues - These issues are triggered if a device detects problems with its primary or auxiliary systems. (e.g: fan failure, power supply offline, etc)

Insights - These issues are triggered if Cisco Meraki detects problems with LAN/WAN services. (e.g: Sticky client on APs, ISP outage, etc)

Cisco Meraki might add more categories if needed to accommodate more alerts in the future. 

Alert Severity

There are several alert types under each category. All the devices with the same alert type will be listed together in their respective alert type card. 

Different colors are used for visual indication of severity levels as following:

  • Yellow: Warnings

  • Red: Critical 

  • Blue: Informational

Instances: This is only applicable to the alert hub. A single occurrence of an alert is considered as one instance. For example, an unreachable device under “Unreachable Device(s)” alert type is regarded as one instance. If there is more than one device unreachable then the list of devices/instances will show up under the same alert type. Count of devices/instances are shown next to the alert type. 

Bundled Alerts

Active Alerts 

The “Active” tab lists all the active dashboard alerts in an organization.

active_alerts.png

Dismissed Alerts

When alerts are dismissed either in the Alert Hub or in Organization Alert Page, they will be bundled and displayed in the Dismissed bundle tab

dismissed_alerts.png

Dismissing an Alert

There are two (2) methods for dismissing an alert from the Dashboard, depending on your administrative rights.  At the network level from the Alert Hub (as previously shown above) and from the the side drawer in the Organization Alert Page itself.

Alert Hub:

alert_dismiss_button.png

 

Organization Alert Page - Side Drawer:

org_dismiss_alerts.png

Resolved Alerts

When alerts are resolved they will be moved to the Resolved tab 

resolved_alerts.png

Restoring (Dismissed) Alerts

With Administrative rights alerts can be restored to the active alert tab, from the Dismissed Alert side drawer, if for example they are dismissed by accident.

admin_restore_alert.png

Alert Filters

Filters are only available for the organization alert page.

org_page_filters.png

Network filters

This dropdown filter allows administrators to view alerts of a single network or all networks. 

Alert and Device Type filters

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No Alerts Indicator

no_alerts.png

 

If the organization alert page and the alert hub are not showing any alerts that does not mean that there are no active alerts in the network. Please note that not all the alerts or event logs are available in the alert hub. For the list of available alerts, please refer to the individual alert category documentation hyperlinked in the alert category section of this document.

Feedback

There is a "Give your Feedback" and "Give feedback about these alerts" buttons on the organization alert page and the alert hub respectively which administrators can use to provide feedback on the feature.

feedback.png            feedback_hub.png

 

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