How to Reset a Dashboard Administrator Password

Overview 

This article explains how to reset a Cisco Meraki dashboard administrator password. A password reset usually happens when dashboard users lose or forget their credentials. It is also a necessary step when administrators of multiple organizations/networks or Managed Service Providers (MSPs) want to add a new organization to their multi-org dashboard view. For more information on issues showing multiple organizations under the same dashboard account, refer to this article. 

This page covers the password reset of dashboard admins, not SAML admins. An organization admin cannot reset or modify a network admin password.

Step-by-step instructions 

Follow these steps to reset a dashboard administrator password: 

1. Navigate to the dashboard login page at dashboard.meraki.com, enter your email address, select Next, and then select Forgot password? 

2. Meraki emails a password reset link to the provided address automatically. 

3. If the email address is registered as a valid Meraki dashboard account, find the password reset confirmation email. Follow the link provided to enter and confirm a new password. This link expires after one day. 

You can set a previously used password. This helps users who perform the reset only to add a new organization to their multi-org view rather than to change their password. 

Troubleshooting 

If you made a password reset request and have not received it, the following steps may help resolve the issue: 

1. Check your spam folder. Spam filters often flag Meraki emails. 

2. Using an incognito window, go to the dashboard sign-in page, enter your sign-in email, and perform the normal Forgot password? reset. 

3. Reset your password from a different browser. An invisible page error may prevent the reset email from being sent. 

4. Add meraki.com as an allowed domain on your email server. Meraki sends all emails from this domain. 

5. If other admins exist on the dashboard organization, have one of them try to reset their password. This helps narrow down whether it is an account issue. 

6. If other admins exist on the dashboard organization, have one of them add a Gmail account to their admin list and reset the password for that account. 

7. If your company uses a corporate Google email solution and the email you are resetting is a distribution list (group), confirm the group has permissions set to accept emails from outside your organization. To test this, send yourself an email from an external domain. 

8. If your company uses Office 365, mail filters block all messages from noreply@meraki.com for password reset. These messages are deleted before they reach the Junk or Spam folder. Allow the meraki.com domain. 

9. Contact support. 

Confirm that you are resetting a Meraki dashboard administrator account and not a Meraki Guest account. The guest account portal interface looks different, as shown in the screenshot below. For instructions on resetting  Meraki Guest account, refer to Resetting Passwords for Network Users.