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Cisco Meraki

Meraki Go Onboarding

Onboarding Steps and Considerations Edit section

Welcome to the Meraki Go family! If you have not yet added hardware to your account and configured it, you will need to go through the onboarding process. Onboarding will require you to perform the following steps:


  1. Set up your account online

    • Go to, and create an account.

    • Note: You cannot use an email address associated with

  2. Start the Meraki Go app

    • If you do not already have the app installed, please download the software from your relevant app store.

    • Open the Meraki Go app once it is successfully installed.

  3. Log In

    • If you do not have an account, you must first make one by going to

    • If you've already created an account on, you'll use the same credentials to log into the app.

    • Note: Account creation is typically quite fast. However, this process may take a few minutes. If you find an invalid email/password combination error immediately after creating your account, please wait up to 5 minutes and try again before contacting support.

  4. Unbox and scan your hardware

    • After logging into the Meraki Go app you will be prompted to begin adding hardware to your account. Tap the add hardware button to get started.

    • Use your phone/tablet's camera to scan the QR code on the back of your hardware..

    • If you still have the metal mounting plate attached to your hardware, you will need to slide that off first.

    • You may need to give the Meraki Go app permissions to use your camera. This can generally be done under Settings > Applications > Meraki Go on your device.

    • If the QR code does not work, you may need to select Enter serial number instead, to manually add the serial number on your Meraki Go hardware, which can be found on the back of the hardware, or on the side of the box it came in.

  5. Connect your hardware

    • Once your hardware has been scanned and added to your account, you will be prompted to connect it to the internet.

    • Proceed to follow the Meraki Go device section that relates most to the hardware you just added to your account.

    • The order of operations for installing hardware is:

      • Connect the Meraki Go security appliance to the internet and power it on.

      • Connect any GS switches to the GX and power them on.

      • Connect any GR access points to the GS (or directly to the Meraki Go security appliance if no switch is present).

  6. Meraki Go security appliance

    • The Meraki Go security appliance must be powered by the power supply within the box.

    • The ISP internet connection should plug via ethernet cable into Port 1, the security appliance/firewall should be the gateway of the network towards the Internet.

  7. Meraki Go switch

    • The Meraki Go Switch hardware must be powered by the power supply included within the box. 

    • An internet connection must be provided via an ethernet cable plugged into any one of the ports.

    • Depending on the model of the Go Switch it may be PoE (Power-over-Ethernet) capable, meaning it can supply power to Meraki Go Access Points and other PoE power based devices.

  8. Meraki Go access point

    • Your Meraki Go WiFi access point hardware has two ways it can be powered:

      • AC Adapter: Your hardware comes with an AC adapter in the box. This can simply be plugged in to power your device. You will also need to connect an ethernet cable from your GR to an internet uplink for data

      • PoE (Power over Ethernet): If you have a PoE switch, or an ethernet power injector, you can connect a PoE ethernet cable to the hardware alone

    • Your WiFi access point will need to have its ethernet/data cable connected to some kind of internet uplink. This is generally an internet modem or router. A modem is often provided by your internet service provider (BT, Sky, Virgin, Comcast, AT&T, etc.)

    • Once your hardware is connected, make sure the ethernet port has lights on it, to make sure it's connected. There should be green lights right where the cable connects to the hardware

After the internet connection is connected to the Meraki Go equipment, the device’s LED will cycle through a rainbow pattern. This means that it is establishing connectivity to Meraki Go servers. Afterwards it may go back and forth between an amber and white flashing LED. This is normal. Once the LED remains flashing a white light this indicates that it is currently installing software updates. Once it stops flashing and is a solid white light this means that the Go device is fully operational.


  1. Update your hardware

    • After your hardware has connected, it will attempt to find a path to the internet. If it is successful, the light on the front of the hardware will turn green.

    • Your hardware will perform any required software updates, and will come online once this task is completed. Once it does, your app will proceed to the Home screen.

  2. Configure a network

    • Once you are in the app and your devices are connected,  Create a WiFi network for your account. You can do this by clicking on the Networks icon in the app. Once on the networks screen, tap the Create a WiFi network button.

    • Give your network a name, and then a password (or leave it blank if you'd like it left open).

      • The network name is what guests and users see as an option when connecting to wireless networks.

    • If you want the network to be for guests, select Check this if this is a guest network to enable client isolation, which prevents clients from communicating with each other, or with devices on your local network.

    • Once the WiFi network is created, explore the app and additional Meraki Go documentation for more detail on available features.

  3. Success!

    • Your network is all set and ready to use. Try it out by connecting with a client device

Note that once you've created a WiFi network and configured your settings, the Meraki Cloud will automatically apply these settings to any other devices you add to your Meraki Go account.




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