MG52 and MG52E eSIM Activation Guide using Control Center
Cisco Meraki MG52 and MG52E cloud-managed eSIM Activation Guide using AT&T Control Center
What does this mean and why is this important?
This guide provides an overview of how to activate the cloud-managed eSIM onboard MG52 and MG52E digitally via the AT&T fastactivation portal. Users signing up via the AT&T fastactivation portal receive 30-day complementary data when signing up for a rate/COM plan. MG52 and MG52E cloud-managed eSIM can also be activated by connecting to an existing control center account on the Meraki dashboard. This guide reflects how a customer would link an AT&T control center account purchased through an AT&T account executive to their Cisco Meraki dashboard. Once the accounts are linked on the Meraki dashboard, users can activate their MG52 and MG52E cloud-managed eSIMs.
Note: This cloud-managed eSIM functionality only works with AT&T control center POD 1, 310-170 IMSI. For users who are on another control center POD, they can use a physical SIM card on the MG52 and MG52E for activating an AT&T service. If a user chooses to activate a physical SIM card, then the rest of the guide is not applicable to them.
Note: Users that already have an active account on AT&T control center and wish to enable the cloud-managed eSIM on MG52 and MG52E using the existing control center account will not receive the complimentary 30-day free trial.
Cisco Meraki MG52 and MG52E cloud-managed eSIM activation with AT&T Control Center
After login into AT&T Control Center, you should select the “Admin” tile to view the “Users” tab to obtain the control center username and account API key. Any account admin user can create account admin “API only” user type
1. Creating an API only user type
From the Admin > Users tab, an account admin user can select the “Actions” menu and select “Create New”
Fill in the required fields, make sure to select:
Role Name = Account admin
Access Type = API Only
Passwordless API user = Yes or No (choice). Choosing “Yes” means that the user will not[K(7] have to create a password for the API user. If you select “No”, then an email will be sent to the user to create a one-time password. This password is not required for the SP account setup on the “SIM cards” page on the Meraki dashboard.
2. Generating an API Key
Once the API user is created, the account admin user who created the API key should select “Generate API Key”. The user should next select “Show API Key” and copy the API key for use on the “SIM cards” page to connect the SP account.
Note : Whenever the API key is changed, the Dashboard should be updated with the new API key to ensure proper functionality
3. Connecting AT&T Control Center to the Meraki dashboard
From the Meraki dashboard, select the Organization tab and then select “SIM Cards”.
Select “Service provider” accounts, then select “+ Connect account”
Note: The 30-day complimentary data on AT&T cellular service is only available for customers who purchased AT&T connectivity via their Meraki dashboard. Customers who purchased AT&T connectivity through an AT&T account executive do not need to select this option.
After selecting +Connect Account, select AT&T Mobility as the service provider and click on the Next button.
Input the Control Center Account Name, Control Center Account ID number, Control Center Username, and Control Center Account API Key obtained from your previous steps in Control Center. Select Next
Agree to the Terms and Conditions and select Connect.
4. Performing a SIM swap from the Meraki dashboard
From the SIM Cards > Inventory tab in the Meraki Dashboard, find the device you wish to activate with an AT&T eSIM profile. Select the SIM swap icon and then select the AT&T Control Center account name you wish to use for connectivity. Select Next.
Select the Communication Plan and Rate Plan you wish to use on your Control Center account and select Next. The summary will show you which comm plan and rate plan you are about to use as well as the supported APN’s. Select Swap plan to initiate the SIM swap to the AT&T eSIM profile.
After selecting “SIM swap” on the SIM Cards > Inventory tab, you will see the swap in progress icon. It can take several minutes for the SIM swap to take place. Once complete, you will see the Control Center Comm plan, Rate plan and ICCID populate on the Meraki Inventory tab. You will also see the ICCID, and device show up in your Control Center “Devices tab
Creating support tickets
- Reporting tickets on AT&T Control Center: Select “Help” from the Control Center home page. Select Contact Support, then select “Submit” a Case
- Reporting tickets on Meraki: From the Meraki Dashboard, select the help Icon. Select “Get help & cases,” then select MX or Z-series security and SD-WAN. Select one of the many self-help guides or select "Submit a case" to engage the Meraki support team.
