Meraki eSIM AT&T FastActivation Guide

What does this mean and why is this important?  

The Meraki eSIM digital buy flow, powered by AT&T, is an industry first solution leveraging eSIMs to provide true out of box connectivity on a fixed platform. This is a unique partnership between Cisco Meraki and AT&T that provides a unique, integrated solution tying the Meraki dashboard with AT&T's fastactivation IoT (Internet of things) portal.

This allows customers onboarding devices using Meraki eSIMs to directly purchase data plans from AT&T digitally. Customers purchasing AT&T wireless service via the digital buy flow will be offered a 30 day complimentary introduction period where users will have the flexibility to cancel the plan anytime within the trial period free of charge. Once the plans are purchased from AT&T, they can be activated on Meraki eSIMs through the Meraki dashboard. 

eSIM Service Provider Availability per-Region 

Region	Service Providers
Americas	AT&T (with 30 day complimentary introduction period)
EMEA	TBD
APAC	TBD

Definitions 

AT&T fastactivation portal: Cisco has partnered with AT&T to provide a complete digital experience in buying wireless/cellular data plans. Users will be able to buy data plans (communications or COMM & rate plans) via the fastactivation portal. 

Communication (COMM) plan: The Comm plan assigned to an eSIM profile determines what kind of services (data, voice, SMS, roaming, etc.) will be available to an eSIM that has been assigned that profile.

Rate plan: The Rate plan assigned to an eSIM profile dictates the price, speeds, and data caps for services available to an eSIM that has been assigned that profile.

 

eSIM: The eSIM is the embedded hardware component that is physically soldered to the board of a cellular enabled device. It provides theft protection compared to physical external SIM cards in addition to remote profile activation and management capabilities. 

eUICC: The eUICC is the software component of the eSIM that allows for the remote provisioning of multiple eSIM profiles. 

eSIM profile: A wireless carrier profile acquired from a Service Provider (SP), such as AT&T, which includes various fields like the ICCID, IMSI, etc., that are necessary for activating an eSIM on a cellular network. 

ICCID: The ICCID is the Integrated Circuit Card Identification Number. It is a unique 18–22-digit code that identifies a SIM card’s country, home network, and identification number. The ICCID can be found printed on the back of a physical SIM card and is locked to the physical sim card or an individual eSIM profile. 

IMSI: An International Mobile Subscriber Identity (IMSI) is a unique number, usually fifteen digits, associated with GSM, UMTS, LTE, and 5G network mobile phone users. The IMSI is a unique number identifying a subscriber globally within that network and can be assigned to a physical SIM card or eSIM profile. 

IMEI: The IMEI (International Mobile Equipment Identity) number is a unique 15-digit serial number for identifying a physical cellular device. Meraki devices equipped with cellular capabilities each have a unique IMEI associated with them, which can be found on the package label or on dashboard once the devices are claimed. 

EID (eSIM ID): The EID (Embedded Identity Document) is a serial number corresponding to the physical eSIM. This serial number is unique for each eSIM and does not change when assigning new profiles. Like the IMEI, the EIDs for Meraki devices with embedded eSIMs can be found on the package label or on dashboard once the devices are claimed. 

 

Solution Requirements 

Supported Hardware	Minimum Firmware
MG52 / MG52E	MG 3.211+
MX76-6C / MX76-12CW	MX 19.2+
CW8111-G2-C / CW8121-G2-CW	MX 19.2+

Licensing Requirements 

• 1x Meraki MG52/E Enterprise dashboard license per-MG
• 1x Meraki MX Enterprise / Advanced Security dashboard license per-MX

APN Requirements 

Currently the only supported default APN for Merkai eSIMs is “nrbroadband”. This APN is automatically provisioned when the AT&T fastactivation account is created on AT&T fastactivation portal.  

 

Initial Meraki Setup

Step 1 – Claim your Meraki eSIM devices in your "Organization > Inventory" page and add them to a network. 

Step 2 – Navigate back to the Inventory tab on the "Organization > SIM Cards" page. 

AT&T fastactivation Account Setup

Step 3 – Click on the hyperlink labeled “Visit fastactivation.att.com get started” to open the AT&T fastactivation portal in a new tab to purchase COM and rate plans. 

 

Step 4 – Read through how it works before creating a new account.

 

 

Step 5 – Check for AT&T coverage and select an appropriate rate plan for your use case. 

Step 6 – Read AT&T's “Help and FAQs” section before proceeding further.

Step 7 – Read through the rate plan information and other terms/conditions before proceeding to the next page. 

Step 8 – Click on the “Get Started” link to create an AT&T fastactivation account.  

Step 9 – Enter the necessary information and click "Continue" to create an account 

 

 

Step 10 – After completing the "Get Started" page and clicking continue, AT&T will send a PIN code to the email address you entered on the page to validate your identity. Please retrieve the PIN code from the email and utilize it to sign into your account. 

 

 

Step 11 – Login into the account using your User ID and provided PIN code

Step 12 – Once logged into your account, you will be directed to proceed with entering the information necessary to complete a credit check. 

 

Step 13 – You will see a similar screen below once the credit check is approved and receive an email including your AT&T userID and confirmation of your credit check status.

 

Step 14 – View the selected rate plan and click on the “Features and Benefits” section to learn more. Click on “Add plan to my order to proceed further.” 

Step 15 – Scroll through the order page and accept the terms & conditions. Click on “Submit my order” to finalize the rate plan selected. 

 

Step 16 – Wait a few seconds to receive/confirm your Account name, Account ID, User ID, and API key. If you do not see that information provided for you, reach out to AT&T support for more information in the Help section.  

Linking your AT&T Service Provider account with the Meraki Dashboard

Step 17 – Switch to the Meraki dashboard and navigate to the “Organization -> SIM cards” page. Go to the “Connect Service Provider Account” section and select AT&T. 

 

 

Step 18 – Copy the Account name, Account ID, UserID (username that was used to create the login on the fastactivation.com portal), and API Key to the corresponding fields i.e., Account title, Account ID, Username & API key on the “Connect Service Provider Account” section. 

 

Step 19 – Click “Connect” to finish connecting your account. This step ties your AT&T fastactivation account to the Meraki dashboard as a new Service Provider account. 

 

If you get an error message, address the error and try again after a few minutes, check any related error codes in the Common Error Codes section of this document, or contact Meraki support for additional assistance.

  

 

Once the connection is successful, you will see a success banner pop up. Your AT&T fastactivation account is now linked to the Meraki dashboard as a new Service Provider account. 

 

Applying a COM/Rate Plan from the Meraki Dashboard

Step 20 – From the Inventory page of the "Organization > SIM Cards" page, select “Swap Service Plan” for the relevant eSIM. This step is needed to move your Meraki eSIM from the initial day-0 bootstrap profile to a long-term target profile or between different target profiles.

 

Step 21 – On the Swap Service Plan popup modal, you should be able to view the communication plans (COMM plan) and rate plans that you have purchased via the AT&T fastactivation portal. Select the appropriate Communication and Rate plans to apply and click Next.

 

Step 22 –  Select Swap Plan to commence the swap to the target eSIM profile. This step will take several minutes for the new SIM profile to be downloaded on the eSIM and activated.

Please wait up to 10 minutes for the swap to complete. If the swap fails for any reason, try again after a few minutes or reach out to Meraki support for more assistance.  

 

Verifying the profile swap in the Meraki Dashboard

You can view the current status of an eSIM and the profile swap process from the Inventory tab of the Organization > SIM Cards page under the Status column. A SIM status of Activated indicates a successful profile swap.

The page also provides additional details like the current profile and plans assigned as well as the date and time of the last profile swap request for each EID in the Organization.  

 

 

Verifying the COM/Rate Plan Swap from the AT&T portal

Once the Meraki eSIM successfully downloads the target AT&T profile for the plan you chose you should be able to see any activated devices in the “Devices” section on the AT&T fastactivation portal. 

 

Common Error Codes 

Below are some potential error codes that may be returned on the Meraki Dashboard as part of a failed service provider account linking process or profile swap request. Some errors can be addressed directly without intervention of a support team, like those related to invalid credentials. Errors that persist after more than one attempt or require additional assistance to resolve will require reaching out to a dedicated support team.

 

 

Error code	Meaning
SDO_INVALID_TARGET_ACCT_CREDS	Invalid Control Center credentials.
INVALID_ACCOUNTID	Invalid Control Center account ID.
400201	Control Center authorization error.
1000100	Control Center account not found.
10000062	Meraki does not have access to your AT&T Control Center account.
10000075	Meraki is not authorized to access your AT&T Control Center account.
10000076	Meraki is not authorized to access your AT&T Control Center account.
10000079	Your AT&T Control Center account does not have API access.
10000080	Your AT&T Control Center account does not have access to the requested resource.

 

When to reach out to Meraki support

• Questions about known device issues or Meraki or Cisco cellular devices
• First time / bootstrap profile connectivity issues  
• General device installation queries  
• eSIM bootstrap / profile swap issues or questions
• Issues with the Meraki dashboard portal functionality 
• Questions about other Cisco products 

When to reach out to AT&T Support

• Questions about AT&T communication or rate plans
• Questions about AT&T billing
• Questions or issues relating to the AT&T web portal or fastactivation process 
• Issues with AT&T connectivity (not including bootstrap profile connectivity)
• Questions or issues relating to AT&T account or provisioning services