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Cisco Meraki Documentation

Credit Hub: User Guide

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This article provides detailed guidance on accessing, managing, and utilizing the Credit Hub in the Meraki Dashboard, specifically for purchasing MT sensors using credits tied to the MR Advantage Wireless Subscription license.

Credit Hub

Credit Hub is a dashboard marketplace where customers use credits to purchase MT sensors. It is available only to customers with the MR Advantage Subscription Wireless license (LIC-MR-A). Customers can access Credit Hub under the Sensors > Shipping menu. Credits are allocated based on the number and term of the subscription license purchased. Credit Hub is available exclusively for US customers.

Access and Manage Credits in the Meraki Dashboard 

To manage credits in the Meraki Dashboard, users can access the Credit Hub by navigating to the Sensors menu and selecting the Redeem option under the Configure pane. The Credit Hub dashboard allows users to view their current credit balance. Users can browse available MT sensors in the marketplace, noting the credit cost for each, and place orders by adding sensors to their cart, reviewing the order, and providing delivery information (limited to US addresses). Credits are deducted at checkout, and unused credits expire at the end of the subscription term. Orders can be tracked on the Shipments page, with shipping confirmation emailed within 7 days. For updates, users can contact support if needed.

Accessing Credit Hub 

Perform the following steps to access Credit Hub.

  1. Log in to the Meraki Dashboard.
  2. Navigate to the Sensors menu, and click the Redeem option under the Configure pane.

The option is visible only if you have an active MR Advantage Wireless Subscription license.

      This image demonstrates the steps to access the Credit Hub via the Meraki Dashboard, guiding users through the Sensors menu and Redeem option under the Configure pane.

Viewing Credit Balance

Displays your available credits. Credits are linked to your subscription term and the number of licenses you have.

  • Navigate to the Credit Hub dashboard to view your current credit balance.

    This image is displayed to help users navigate to the Credit Hub dashboard and view their current credit balance and expiration date

Browsing MT Sensors 

  • Explore the available MT sensors in the marketplace.
  • Each sensor indicates the number of credits required for purchase.

Ordering Sensors

Perform the following steps to order Sensors.

  1. Add desired sensors to your cart.
  2. Click See order to review your order in the cart.

    This image illustrates the steps to place an order by adding desired sensors to the cart and reviewing the order in the cart, providing guidance for users.
     
  3. Click Order.
  4. Provide the Delivery information to deliver the sensors.
  • Initially, orders are accepted only with a US delivery address.
  • Ensure the address is entered correctly. Shipping information cannot be updated in the UI. For any changes, contact Support within 7 days of placing the order.

5. Click Confirm to place your order.

The required credits will be deducted from your balance at the time of checkout.

Tracking Shipments

Perform the following step to track your shipments.

  • On the Credit Hub dashboard, click the Shipments tab to view all placed orders.

    This image demonstrates how to monitor your order status on the Shipments page and highlights the process of receiving shipping confirmation via email, ensuring users can track their orders effectively.

 

This page only includes orders that have been submitted. You will receive a shipping confirmation via email once the orders are placed. It may take up to 7 days for the confirmation to be generated. For updates on the shipping status, contact Support after 7 days from the order creation date.

Renewing Licenses and Credit Expiration

  • Unused credits expire at the end of your MR Advantage Wireless Subscription term.
  • Upon renewal, a new set of credits is allocated based on the number of licenses and the subscription term.

Example: 10x 1-year MR Advantage Subscription License grants 100 credits. If 20 credits remain unused after 1 year and the subscription is renewed, the 20 credits are forfeited, and a new 100 credits are allocated.

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