There are some circumstances where a Cisco Meraki MV will fail to function. In some circumstances, the device has undergone hardware failure and will need to be replaced. However, many symptoms that appear to reflect a failure can be explained and resolved by troubleshooting. This article outlines common symptoms and troubleshooting steps that can be followed to determine if the MV is failed and requires replacement.
When determining if a Cisco Meraki MV is faulty, the following checks must be made. As per the device's replacement warranty, Cisco Meraki can replace a faulty device. However, in order to satisfy all stakeholders and minimize both downtime and cost, troubleshooting must be done to determine if an RMA is the correct path to follow.
The following symptoms and steps will help determine if an MV has failed:
If the LED does not light up on the MV, this unit is faulty and needs an RMA.
If the steps outlined above have been followed and indicate that the unit requires an RMA, please contact Support to begin the RMA process. Please be prepared to outline the troubleshooting steps that have been taken so far, as well as provide a shipping address to help expedite the process.
Note: Support may recommend additional troubleshooting steps not outlined in this article, depending on the nature of the specific issue.
Please also reference our RMA documentation article for additional information about device replacement.