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Cisco Meraki Documentation

Video Access Log


On a network with many camera users and custom permissions, it can be extremely valuable to have a clear audit log of who is accessing video through the Meraki dashboard. The video access log provides information about the different actions that have taken place relating to cameras and video content on the dashboard.


The video access log is only viewable by network or organization-wide administrators by going to Cameras > Monitor > Video access log

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Log Contents

The video access log contains a record of video access related actions for all cameras within a network. The sections following the example screenshot provide a list of all recorded event types with additional details.

Note: Only the first 5000 entries are viewable on the access log. Please use filters to narrow down the search. As long as they are among the most recent 5000 results, entries will be viewable up to a year. 

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Video Access Log Types 

Each of these log events will have several columns of details associated with them. See the list in the Column Definitions section below for more detail.

  • Video views on Dashboard

    • Video viewed locally

    • Video viewed through cloud access

    • Video viewing session ended

Note: This will not log views through the Meraki mobile app, but will log views using the new enterprise app currently in open beta (2/24/2020).

  • Screenshot created

  • Video exports

    • Video export created

    • Video export deleted

    • Video export downloaded

    • Video export link created

  • External live stream share

    • External stream link generated

    • External stream link viewed

    • External stream link extended

    • External stream link disabled

  • Pause and Delete

    • Video range paused

    • Video range unpaused

    • Video range deleted

Note: Pause and delete functionality is only available in EMEA for GDPR purposes.

  • Snapshot created via API

Column Definitions

  • Time - When did the event occur?

  • Camera - Which camera’s footage was touched?

  • User - Which dashboard user performed this action? This will be empty for log entries pertaining to "External stream link viewed" as these are non-Dashboard viewers. 

When Meraki Support video viewing is explicitly allowed by a customer in the event of a support case (see link here), the user actions of Meraki Support will show up with the user "Meraki Admin" on this Video access log. 

  • Location - From approximately where did this action take place?

    • This is based on a geolocation lookup via IP address that may be inaccurate. It depends on a variety of factors including where the owner of the IP has it registered, where the agency that controls the IP is located, proxies and cellular IPs.

  • IP Address - What public IP address was the client browser using when this action took place?

  • Start Time - This refers to the start time of the processed video.

  • End Time - This refers to the end time of the processed video.

  • Recipient - This refers to the recipient of the external stream share associated with this event.

Note: The Start Time and End Time columns are recorded for screenshot, API snapshot, video export, pause and delete actions only. Exact timestamps of video viewed are not tracked in this log. The 2 columns will be left blank for any video viewing log items. 

Using the Log


In addition to viewing log entries, you can click on the filter icon on the left-hand side to:

  • Filter by Date Range

  • Filter by Camera

  • Filter by Event Type


You can also use the search bar to filter further (by Name, IP Address, IP Geolocation, etc.)


You can download the log results in CSV format using the Export to CSV button on the right-hand side.

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