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Restricting Access to Cameras

This article outlines the different camera permission levels within Dashboard, how to create camera only privileges and apply it to a user, as well as describes options available to these users.

Creating and Assigning a Camera-only privilege

The following instructions outline how to create a Camera-only privilege role, and assign it to a specific Network Administrator:

  1. For camera only networks, navigate to Cameras > Configure > General. For combined networks, navigate Network-wide > Configure > Administration.

  2. Navigate to the Network Administration > Camera-only privileges section.

  3. Select a Network Admin from the dropdown or create new user. 
  4. Select the view setting as well as which cameras to apply the rule to:
  5. Click Save changes to save the role.

Camera-only Privilege Functionality

When a Network Admin with Camera-only privileges logs into Dashboard, their view is restricted in terms of both devices and functionality. It simplifies the menu for users to quickly and easily access the cameras. Also, camera-only admins are unable to make changes to cameras as they are given read-only rights. These changes include image settings such as focus, zoom, and aperture as well as viewing network tab of the camera. 

One common use case for the camera-only admin feature is to allow a receptionist to view live footage only of the building atrium. This is due to the receptionist only needing to view who is currently in the atrium before allowing them access to the building. In this scenario, camera-only admin settings for the receptionists email would be view live footage and cameras tagged "Atrium". 


Restricting and Enabling Meraki Support Access to Cameras

By default Cisco Meraki support technicians cannot view video or hear audio. You may choose to allow temporary access to receive help with focusing, zooming, or other video or audio quality issues. Temporary access is automatically revoked when time expires, or can be manually revoked at any time. 

Temporary permission to view camera footage can be granted to Cisco Meraki support agents be navigating to Help > Get Help in the dashboard.


From here, on the bottom of the page, if your organization contains cameras, there is an option to enable video access for Meraki support.


If video access has already been granted, you can always revoke it on the same page by selecting Revoke Access.


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