How to Configure Organization Alerts and Notifications

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Overview

The Alert Configuration feature is the central location for managing alerts and notifications in the Cisco Meraki dashboard. You can enable or disable alerts, customize settings, mute notifications, and manage how you are notified across different channels.

You can set organization-wide alert preferences that apply to all networks, alert types, or notification channels, and schedules for when alerts are delivered or muted. You can also set schedules that control when the dashboard delivers or mutes alerts.

This is an organization-level configuration tool and as such requires organization admin rights

To open the Alert Configuration page, select Configure alerts on the Organization > Alerts page.

Configure alerts button

The Alert Configuration landing page shows all the available alerts and their respective settings. Begin your notification and configuration workflow on this page. The page contains three tabs:

Organization Rules: Select the notification types you want and the destinations where the dashboard delivers them.
Alert Profiles: Create groupings of alerts, networks, and recipients. The tab also contains the maintenance mode setting.
Schedules: Define the day and time windows when the dashboard displays or mutes selected alerts.

To update or delete existing organization webhook receivers through the API endpoints, use the updateOrganizationWebhooksHttpServer and deleteOrganizationWebhooksHttpServer

Step-by-step instructions

Components of the Organization Rules tab

Editing preferences

Single edit

Select the pencil icon at the end of the alert row. The dashboard opens an editing dialogue box.
Enable or disable (mute) the alert.
Enable or disable the email and webhook channels.
Set the threshold conditions for the alert.
Select the email recipients, the webhook receivers, or both.
Save your changes. A notification toast reports whether the configuration succeeded or failed.

Bulk edit

You can edit alerts in bulk. This is useful for setting preferences for a series of alerts based on site-specific contacts and events, such as muting alerts that will be triggered during maintenance windows.

Select the bulk edit checkbox for each alert you want to change. A blue banner appears above the table and shows how many alerts you selected. The banner also contains drop-down menus for email preferences, webhook preferences, and enable or disable status.
Select Edit Notification to change the email or webhook preferences for the selected alerts.
Select Edit Alert Status to enable or disable the selected alerts.
Save your changes.

Components of the Alert Profiles tab

Adding a new profile

Select + Create alert profile. The dashboard opens the profile creation window.

Enter a profile name.

Select the alerts to include in the profile.

Select the networks to link to the profile.

Set the maintenance mode switch if the profile is a maintenance mode profile.

Enable the alerts for the profile.

Add the email and webhook destinations.

Select Save changes. The dashboard returns you to the Alert Profiles tab, where the new profile appears as a card with the profile details.

Maintenance mode

Setting the maintenance mode switch will cause this profile to take priority for the selected alerts above all other rules set in the alert configuration screens

Select Save changes and you will be taken back to the Alert Profile main tab page and you will see your new profile card listed with the details of the profile.

Components of the Scheduling tab

Creating a New Schedule

You can create a custom schedule in two ways:

Select Create Schedule on the Schedules tab.
Select Create Custom Schedule when you define a new alert profile.

Creating a new schedule from the Schedules tab

Select Create Schedule. The dashboard displays a week timeline and a 24-hour timeline.
Select the days and times when the schedule is active.
Save the schedule. The new schedule appears as a card on the Schedules tab.

Creating a new schedule during profile creation

In the Alert Profile creation interface you can select Create Custom Schedule and it will pop up the same interface as above with the week and times to select.

In the alert profile creation window, select Create Custom Schedule. The dashboard displays the same week timeline and 24-hour timeline.
Select the days and times when the schedule is active.
Save the schedule.

After creating the new schedule your schedule shows up as a card on the main schedule tab

After creating a schedule, you can apply custom schedules to alert profiles created under the Alert Profiles tab.