ServiceNow Endpoint

Overview

ServiceNow Endpoint targets allow you to connect automation workflows with your ServiceNow instance for integrated IT service management and automation. ServiceNow Endpoint targets require ServiceNow Credentials account keys and are used with ServiceNow workflow automation activities.

Creating ServiceNow Endpoint Targets

Perform the following steps to create a new ServiceNow target:

1. From the left navigation menu, click Automation > Targets.
2. Click New Target.
3. From the Target Type drop-down list, choose ServiceNow Endpoint.
4. Enter a unique display name for the target in the Display Name field and a brief description in the Description field.
5. In the Account Keys area, click the Default Account Keys drop-down list and choose an existing account key, or select Add New to create a new ServiceNow account key.
   For more information on creating a ServiceNow account key, see the ServiceNow Credentials Help topic.
6. In the ServiceNow area, enter the following information:
   • Protocol: Choose the appropriate protocol (HTTP or HTTPS).
   • Host/IP Address: Enter the hostname or IP address for the ServiceNow instance.
   • Port: Enter the port number for your ServiceNow instance.
7. In the Proxy area (optional):
   • Proxy URL: Enter your proxy server URL, if needed.
   • Proxy Username: Enter the username for your proxy server.
   • Proxy Password: Enter the password for your proxy server.
   • Proxy Bypass List: Optionally, provide a list of hosts to exclude from the proxy.
   • HTTPS Proxy: Enable this option to route traffic to the ServiceNow target through an HTTPS proxy server. Configure the proxy server details if your network requires proxy access.
   • Ignore Proxy: Toggle this to display or hide the proxy settings.
8. Click Save to save the target.