There are some instances where a DEP token needs to be removed to resolve an issue, or to use a different MDM server on the Apple side. To do this, navigate to the Organization > MDM page. Under Apple Device Enrollment Program, click the Clear Server Token button. This will remove the existing token and allow a new one to be uploaded.
Meraki Systems Manager provides administrators the ability to mass enroll and supervise devices using Apple Configurator, a Mac OSX application. Apple Configurator 2 allows for mass configuration of iOS 9+ devices while physically connected to a Mac computer.
If a device has been enrolled via Apple's Device Enrollment Program, and is then removed from the clients list in Dashboard, it may not reappear automatically. The following steps outline how to recover a DEP client in Dashboard
In order for Cisco Meraki Systems Manager to communicate with an enrolled iOS device, Apple's Push Notification Service (APNS) first sends the device a silent notification. This notification prompts the device to check-in with the Meraki Dashboard, and receive any pending commands. In order for Apple's Push Notification server to recognize commands from Systems Manager, a certificate must be installed on enrolled iOS devices.
To provide a layer of security regarding which devices are able to enroll in a Systems Manager (SM) network, authentication using either Active Directory (AD) or Meraki users/owners can be used. This article will cover how to implement each potential option.
To un-enroll a managed device from Systems Manager, the SM agent needs to be uninstalled from the device itself as well as from Dashboard. This article will detail how to remove the SM agent from each type of device, as well as from the Dashboard.
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