Devices can be enrolled into Systems Manager in several different ways. Explore the different options available for on-boarding new devices and features associated with device enrollment.
In order for Cisco Meraki Systems Manager to communicate with an enrolled iOS device, Apple's Push Notification Service (APNS) first sends the device a silent notification. This notification prompts the device to check-in with the Meraki Dashboard, and receive any pending commands. In order for Apple's Push Notification server to recognize commands from Systems Manager, a certificate must be installed on enrolled iOS devices.
The Meraki management profile must be present on all devices enrolled in a Systems Manager network. Although this profile cannot be protected by a password to prevent removal, several plans can be implemented to discourage removal:
Meraki Systems Manager provides administrators the ability to mass enroll and supervise devices using Apple Configurator, a Mac application. Apple Configurator 2 allows for mass configuration of iOS 9+ devices while physically connected to a Mac computer.
Meraki Systems Manager provides administrators the ability to mass enroll and supervise devices using Apple Configurator, a Mac application. Apple Configurator 2.5 allows for mass configuration of iOS 11+ devices while physically connected to a Mac computer.
If a device has been enrolled via Apple's Device Enrollment Program, and is then removed from the clients list in Dashboard, it may not reappear automatically. The following steps outline how to recover a DEP client in Dashboard
To un-enroll a managed device from Systems Manager, the SM agent needs to be uninstalled from the device itself as well as from Dashboard. This article will detail how to remove the SM agent from each type of device, as well as from the Dashboard.
