Skip to main content
Cisco Meraki

Finding Logs for iOS Troubleshooting

The following instructions explain how to use Apple Configurator on macOS to collect an iOS device's console logs. iOS device logs are extremely useful for advanced troubleshooting and may be required to review in rare technical situations. 

Using Apple Configurator

1. On a macOS device install and launch Apple Configurator 2.

Screen Shot 2018-06-27 at 9.16.28 AM.png

2. Connect an iOS device to the macOS device via USB cable. Be sure to tap "Trust" on the iOS device, if prompted. 

 

3. Apple Configurator should automatically detect the iOS device (which is plugged into the macOS device via USB cable). Double-click on the icon for the target device. 

clipboard_edb1264879265e818a4a023d08d612325.png

 

4. In the left sidebar click on Console 

console

 

5. At this time, attempt to recreate the iOS device's problem so the events are captured in this log file. 

 

6. After capturing the iOS device's problem in this logging, press on Save on the bottom right. This file.log can be now review and shared for additional analysis. 

Save logs

In this file.log feel free to review the following most common MDM processes:

  • mdmd (iOS mdm daemon)
  • Meraki MDM (the App process)
  • profiled (profile installation and management daemon)

Without Apple Configurator

For gathering logs with additional verbosity or using devices without Apple Configurator, Apple has an additional tool which is available to all Apple Developers. After creating a free or paid Apple Developer account, use the sysdiagnose (Unredacted) tool which can gather these logs using both macOS and Windows devices.