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Locked Out of Dashboard

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If a user's password is entered incorrectly the number of times defined in Organization >Settings >Security > Account lockout, the user will not be able to log into the dashboard. When attempting to access Dashboard, they will receive an error message indicating "This account has been locked after too many failed login attempts." 

 

 

In order to regain access to Dashboard, the account must be unlocked by another administrator with Full access at the network or organization level, dependent on the account that is locked.

For admin users with Organization permissions:

  1. Navigate to Organization > Administrators
  2. Click the checkbox next to the admin with the locked account
  3. Click Unlock

 

For admin users with Network permissions:

  1. Navigate to Configure > Alerts & administration/Network-wide settings
  2. Click the Unlock button next to the admin with the locked account

 

If no other administrators of equal/greater access exist, please contact Cisco Meraki Support.

If two-factor authentication is enabled on the account, Support will not be able to bypass the additional security; two-factor authentication needs to be disabled before the account can be unlocked.

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Last modified
14:27, 1 Nov 2016

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ID: 1588

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