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Product End-of-Life (EOL) Policies

Cisco Meraki may find it necessary to discontinue products for a number of reasons, including product line enhancements, market demands, technology innovation, or the products simply mature over time and are replaced by functionally richer products. We have set our end-of-life (EOL) policy to help customers better manage their product end-of-life transition.

When a product reaches EOL, Meraki is committed to communicating important milestones throughout the EOL period. These notifications will include the initial EOL notification, the End of Sale (EOS) announcement, and the End of Support (EOST) dates, as well as other key information pertaining to Cisco Meraki products.

Summary

  • End-of-Sale Announcement: Date of official end-of-sales notice, typically six months prior to the last order date.
  • End-of-Sale (EOS) Date: The last date to order the product through Cisco Meraki point-of-sale outlets. After this date, the product is no longer for sale via any channel.
  • End-of-Support (EOST) Date: The last date a product will be affirmatively supported by Cisco Meraki, typically seven years following the EOS Date.

Details

Any products being discontinued will be announced as End of Sale and identified on the Cisco Meraki website up to six months prior to the discontinuation and EOS date (also known as the last order date). On the end of sale date, discontinued hardware products are removed from the price list and are no longer available for purchase. Cisco Meraki typically provides support for a given product for a period of seven (7) years after the EOS date.  If the discontinued product is not available for replacement or repair of an in-warranty return, Cisco Meraki may replace the discontinued product with functionally equivalent hardware and transfer the remaining license term from the replaced product to the replacement hardware.

 

Although legacy Cisco Meraki products typically can connect to our cloud-based management software for the entire useful life of the product, following the EOST Date, some things may change, including the following:

  • Cisco Meraki cannot guarantee that legacy hardware products will be able to connect to the management software indefinitely following the EOST Date;
  • Cisco Meraki Technical Support may no longer troubleshoot the legacy hardware products;
  • Cisco Meraki may no longer issue firmware updates or patches for the legacy products; and
  • New software features available for the management software may not be compatible with the legacy hardware functionality or with the firmware running on the legacy hardware.

If either of the first two situations above occurs, then we will use our best efforts to provide the customer with a workable solution for upgrading from the legacy hardware and, failing that, will refund to the customer the value of any remaining license term attributable to the legacy hardware as of the EOST Date.

Nothing in this EOL Policy changes or diminishes the warranties Cisco Meraki provides for all of its hardware products.

 

End-of-Life Products

Product Announcement End-of-Sale Date End-of-Support Date
Solar Sep 3, 2010 Dec 31, 2010 Dec 31, 2015
Wall Plug Sep 3, 2010 Dec 31, 2010 Dec 31, 2015
Mini Sep 3, 2010 Dec 31, 2010 Sep 25, 2017
Indoor Mar 3, 2011 Jun 30, 2011 Jun 30, 2016
MX50 Jul 15, 2011 Sep 1, 2011 Sep 1, 2016
MX70 Jan 18, 2012 Mar 31, 2012 Mar 31, 2017
MR11 May 29, 2012 Aug 30, 2012 Aug 30, 2017
MR14 May 29, 2012 Aug 30, 2012 Aug 30, 2017
OD2 Jul 26, 2012 Oct 30, 2012 Oct 30, 2017
MR58 Jul 26, 2012 Oct 30, 2012 Oct 30, 2017
MX90 Nov 5, 2013 Apr 26, 2014 Apr 26, 2021
MS22 Nov 5, 2013 Apr 26, 2014 Apr 26, 2021
MS22P Nov 5, 2013 Apr 26, 2014 Apr 26, 2021
MS42 Nov 5, 2013 Apr 26, 2014 Apr 26, 2021
MS42P Nov 5, 2013 Apr 26, 2014 Apr 26, 2021
SFP/SFP+ Accessories Nov 5, 2013 Apr 26, 2014 Apr 26, 2021
MS22/P and MS42/P Licenses Jan 6, 2014 Jan 25, 2014 N/A
MR16 Feb 27, 2014 May 31, 2014 May 31, 2021
MR24 Feb 27, 2014 May 31, 2014 May 31, 2021
802.3af PoE Injector Feb 27, 2014 May 31, 2014 May 31, 2021
Systems Manager Enterprise Support License Sep 22, 2014 Sep 22, 2014 End of customer’s license
ANT-11 Jan 12, 2015 Apr 24, 2015 Apr 24, 2022
ANT-13 Jan 12, 2015 Apr 24, 2015 Apr 24, 2022
MX60 Jul 10, 2015 Oct 24, 2015 Oct 24, 2022
MX60W Jul 10, 2015 Oct 24, 2015 Oct 24, 2022
MR12 Jul 27, 2015 Oct 24, 2015 Oct 24, 2022
MS320 & MS420 power supplies and fans Nov 16, 2015 Nov 16, 2015 Nov 16, 2022
MX80 Jan 26, 2016 Aug 30, 2016 Aug 30, 2023
MR26 Feb 9, 2016 May 9, 2016 May 9, 2023
AC-MR-1-XX Feb 9, 2016 May 9, 2016 May 9, 2023
MR34 Aug 1, 2016 Oct 31, 2016 Oct 31, 2023
MS420 Aug 1, 2016 Oct 31, 2016 Oct 31, 2023
MR18 Dec 8, 2016 Feb 13, 2017 Mar 31, 2024
MS320 Series Dec 8, 2016 Mar 31, 2017 Mar 31, 2024
MR32 Jan 18, 2017 Apr 30, 2017 Jul 31, 2024
MR72 Mar 7, 2017 Apr 30, 2017 Apr 30, 2024
MS220 Series Mar 16, 2017 Jul 29, 2017 Jul 29, 2024
MR66 Jun 7, 2017 Jun 9, 2017 Jun 9, 2024
MR62 Aug 15, 2017 Nov 15, 2017 Nov 15, 2024
ANT-10 Sep 6, 2017 Sep 11, 2017 Sep 11, 2024

More information and the most up-to-date list can be found here

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Last modified
11:25, 3 Oct 2017

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