Attaching Files to Dashboard Cases
When working with Cisco Meraki support, sometimes it can be helpful to provide a screenshot or packet capture that helps illustrate an issue being encountered. This can provide much needed context and will assist in providing a speedy resolution.
Access existing cases or create a new one by navigating to Help > Cases. To upload a file to the case:
- Click on the case in question.
- Under Files click Upload file.
- Using the window that appears, select and upload/open the file that needs to be attached to the case.
Note: The file must be no larger than 5MB. If uploading a packet capture, be sure to limit the capture to only relevant information using Display Filters and only save those displayed packets. - Once the file is uploaded, it will appear above the button.
To add a comment to the case describing the uploaded file, from Help > Cases:
- Click on the case in question.
- Under Interactions click Add new comment.
- Identify the uploaded file, and describe what it is illustrating, along with any relevant details.
- Click Submit.
- The comment will then appear along with the other comments and e-mails for the case.