Mandarin Support Hotline
Overview
Meraki Technical Support Team in China offers Mandarin language support to customers, from 9 am to 5:30 pm (UTC+8) on working days as per local regulations (shifted workdays on weekends are excluded).
To contact Support, follow the steps to Submit a Case Online in Meraki Dashboard.
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If you create a case using the Submit a Support Case option, the next available Support engineer will contact you by email.
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If you create a case using the Call in option, you will be provided your region-specific phone number to call, or you can view a link to a full list of regional phone numbers in the Dashboard. Call in during China working hours to get support in Mandarin. Outside of working hours, support for Mandarin is on a 'best-effort' basis.
Cisco China Holidays
Mandarin language support is NOT provided on Cisco China holidays and weekends.
However, you will still get 24/7 support in English via the same support hotline.
Here is the list of China's Statutory Holidays.
Note: Cisco China Shutdown in 2026 is Feb 14 - Feb 23. (Day4Me: Feb 14)
思科Meraki中文普通话技术支持仅在工作日的9:00 - 17:30提供,其他日期和时间段为英语支持。
非工作日包含思科企业假期、国家法定假日、周末、及临时性假期安排。
以下为本年度的国家法定假日列表。
注:2026年春节思科中国放假安排为 2月14日 至 2月23日.
2026 Public Holidays for Mainland China
| Holiday Name | Date | Day | Holiday Type |
|---|---|---|---|
| New Year's Day | 1-Jan-2026 | Thursday | Public Holiday |
| New Year's Day | 2-Jan-2026 | Friday | Rest Day |
| Spring Festival | 16-Feb-2026 | Monday | Public Holiday |
| Spring Festival | 17-Feb-2026 | Tuesday | Public Holiday |
| Spring Festival | 18-Feb-2026 | Wednesday | Public Holiday |
| Spring Festival | 19-Feb-2026 | Thursday | Public Holiday |
| Spring Festival | 20-Feb-2026 | Friday | Rest Day |
| Spring Festival | 23-Feb-2026 | Monday | Rest Day |
| Qing Ming Festival | 05-Apr-2026 | Sunday | Public Holiday |
| Qing Ming Festival | 06-Apr-2026 | Monday | Rest Day |
| Labor Day | 1-May-2026 | Friday | Public Holiday |
| Labor Day | 2-May-2026 | Saturday | Public Holiday |
| Labor Day | 4-May-2026 | Monday | Rest Day |
| Labor Day | 5-May-2026 | Tuesday | Rest Day |
| Dragon Boat Festival | 19-Jun-2026 | Friday | Public Holiday |
| Mid-Autumn Festival | 25-Sep-2026 | Friday | Public Holiday |
| National Day | 1-Oct-2026 | Thursday | Public Holiday |
| National Day | 2-Oct-2026 | Friday | Public Holiday |
| National Day | 3-Oct-2026 | Saturday | Public Holiday |
| National Day | 5-Oct-2026 | Monday | Rest Day |
| National Day | 6-Oct-2026 | Tuesday | Rest Day |
| National Day | 7-Oct-2026 | Wednesday | Rest Day |

