Mandarin Support Hotline

Overview

Meraki Technical Support Team in China offers Mandarin language support to customers, from 9 am to 5:30 pm (UTC+8) on working days as per local regulations (shifted workdays on weekends are excluded).

To contact Support, follow the steps to Submit a Case Online in Meraki Dashboard.

• If you create a case using the Submit a Support Case option, the next available Support engineer will contact you by email.

• If you create a case using the Call in option, you will be provided your region-specific phone number to call, or you can view a link to a full list of regional phone numbers in the Dashboard. Call in during China working hours to get support in Mandarin. Outside of working hours, support for Mandarin is on a 'best-effort' basis. 

Cisco China Holidays

Mandarin language support is NOT provided on Cisco China holidays and weekends.

However, you will still get 24/7 support in English via the same support hotline.

Here is the list of China's Statutory Holidays.

Note: Cisco China Shutdown in 2026 is Feb 14 - Feb 23.  (Day4Me: Feb 14)

思科Meraki中文普通话技术支持仅在工作日的9：00 - 17：30提供，其他日期和时间段为英语支持。

非工作日包含思科企业假期、国家法定假日、周末、及临时性假期安排。

以下为本年度的国家法定假日列表。

注：2026年春节思科中国放假安排为 2月14日 至 2月23日.