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Resetting Cisco Meraki Devices to Factory Defaults

Cisco Meraki devices can be reset to factory defaults using the reset button on the device. This requires a paper clip or object with a long thin tip. Insert the tip of the paper clip into the reset button, press, and hold for 10-15 seconds, or until the power light goes out, which ever occurs first. This will reset the device to factory defaults and reboot. If a static IP address was configured for the device, it will need to be configured again using the local status page.


Resetting a Meraki appliance to factory defaults will clear the local configuration stored on that appliance. This will clear any statically assigned IP address information, Ethernet configuration, DHCP lease pool, and web proxy settings.  

If a device is still in a network after being factory reset, it will redownload its previous configuration when it comes back online. If the configuration needs to be completely reset, make sure to remove the device from its network before resetting to factory defaults. 

Rack-Mounted Security Appliance

To reset a rack-mounted appliance security appliance to the factory defaults, press the button labeled 'Reset' on the front panel of the appliance for 10-15 seconds. This will clear the static IP address settings, DHCP lease pool, and local configuration of the device.  Please be aware that after resetting the unit, the device will need to download its latest configuration from Dashboard. Please be patient as this could take up to 5 - 10 minutes.

 

To reconfigure a static IP address on an MX Security Appliance, please follow the instructions on the following link: Static IP address on an MX Appliance

 

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Compact MX Security Appliance and Z-Series Teleworker Gateway

To reset a compact (non-rack-mounted) MX Security Appliance or Z-Series Teleworker Gateway to the factory defaults, press the button labeled 'Reset' on the back panel of the appliance for 10-15 seconds. This will clear the static IP address settings, DHCP lease pool, and local configuration of the device. Please be aware that after resetting the unit, the device will need to download its latest configuration from Dashboard. Please be patient as this could take up to 5 - 10 minutes. 

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The reset button on different MX or Z-Series appliances may have different indicators/words such as "Reset," "Restore" or simply a circular arrow icon. There is only ever one hole for a factory reset on these appliance though, regardless of the label.

 

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On some MX Securirty Appliances, the reset button is located on the side of the unit (next to the USB port), and labeled with a circular arrow:

 

MX84

On the MX84, the reset button is located on the back of the unit, and labeled with a circular arrow:

MS Access Switches

To reset an MS switch to the factory defaults, press the button labeled 'Reset' or 'Restore' on the front panel of the appliance for 10-15 seconds. Be sure to release the button after the power light goes out. This will clear the static IP address settings and local configuration of the device.  Please be aware that after resetting the unit, the device will need to download its latest configuration from Dashboard. Please be patient as this could take up to 5 - 10 minutes. 

 

Note: Holding the reset button after the switch reboots will place it in factory test mode. If this has occurred, reboot the device to return it to normal behavior.

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On MS420 series switches, the Restore button will be located on the right side of the switch, adjacent to the SFP ports.

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For diagrams indicating the location of the reset/restore button, view the MS Installation Guide.

For information about configuring a static IP address on the switch, view the MS Quick Start Guide.  

MS350 Series Switch

On the MS350 series switches, the reset button is located on the back of the unit, and labeled with a circular arrow:

Outdoor Access Points (MR6X, MR7X)

To reset a MR6X or MR7X outdoor access point to the factory defaults, press the button labeled 'Reset' below the Ethernet port of the AP for 10-15 seconds. This will clear the static IP address settings and local configuration of the device.  Please be aware that after resetting the unit, the device will need to download its latest configuration from Dashboard. Please be patient as this could take up to 5 - 10 minutes. 

 

To setup a static IP address on a Cisco Meraki AP, visit the knowledge base article for Static IP Assignment on a Cisco Meraki Access Point.

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Note: MR58 and OD2 devices do not have a reset button.

Indoor Access Points (MR1X/2X/3X)

To reset an indoor access point to the factory defaults, press the button labeled 'Reset' for 10-15 seconds. The location of this button varies and is illustrated below. This will clear the static IP address settings and local configuration of the device.  Please be aware that after resetting the unit, the device will need to download its latest configuration from Dashboard. Please be patient as this could take up to 5 - 10 minutes. 

 

To setup a static IP address on a Cisco Meraki AP, visit the knowledge base article for Static IP Assignment on a Cisco Meraki Access Point.

 

On the MR12, MR16, and MR24, the reset button is in the upper left quadrant of the back plate of the AP.

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On the MR11, MR14, MR18, MR26, MR32, MR33, and MR34, the reset button is located adjacent to the power and Ethernet ports on the AP. Exact location will vary by model.

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MV Security Cameras

The reset button is located differently between the first and second generation cameras. For all cameras, please be aware that after resetting the unit, the device will need to download its latest configuration from Dashboard. Please be patient as this could take up to 5 - 10 minutes. 

To reset the MV21 and the MV71 to factory defaults, press the button located next to the Ethernet port for 5 seconds.

To reset any second generation camera, remove the optical dome and press the button located next to the reset icon for 5 seconds. For the MV12 and MV22, turn the optical dome to unlock it from the base. For MV72, you will first need to loosen four Torx head security screws before removing the optical dome. 
 

On the MV12

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On the MV22

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On the MV72

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