Cisco Secure Connect -Troubleshooting Remote User Reported Errors
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Issue/Error |
Possible Cause |
Resolution |
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| Any issues with establishing a VPN connection |
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| “Establishing VPN”… and eventually the connection fails | Likely SSL vpn is getting blocked via an upstream device. To double check, have the user run DART |
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Configure a SAML IDP ( SAML Configuration Guide) | |
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Valid user account but not a user that is authorized for the service |
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This error occurs when logged onto a computer remotely using RDP (Remote Desktop) | AnyConnect blocks this by default but this can be optionally allowed in (Deployments > Remote Access > Settings > Client Configuration"Tunnel | |
| "I can't access my local network services while I'm connected" | Local LAN access not enabled |
Note: This feature is controlled by the headend (Umbrella). See About Traffic Selection for more details |
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End user sees this pop up upon connection attempt. Prompt for user authentication is not seen. |
This occurs when Compatibility Mode is enabled in Internet Explorer |
Uncheck "Display intranet sites in Compatibility View" |
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| User is trying to establish a VPN session via the Remote Desktop Protocol (RDP). |
Allow user to establish a VPN session via RDP by changing "Admin Settings" under Client Configuration to Allow Remote Users |
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This occurs when the address pool is exhausted. | Increase the address pool size | |
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This occurs when the user attempting to connect does not belong to a group that is authorized for remote access. | Verify the user's group is selected under "Assign Users and Groups" |