Cisco Meraki Devices Purchased Second Hand
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Due to the cloud-managed nature of the product, purchasing Cisco Meraki devices directly from Cisco Meraki or an authorized vendor is strongly recommended. However, ownership of devices can be transferred between third parties at any time, with certain provisions and restrictions:
- Devices are first removed from the previous owner's dashboard account.
- Warranties are non-transferable.
- Cloud Controller licenses are non-transferable.
Devices are removed from the previous owner's dashboard account
To add a device to a dashboard account, the device must not be associated with any other dashboard account. If a second-hand device is still associated with its original account, the previous owner must be contacted to remove it. If a second-hand device is still associated to its original account, the previous owner will need to be contacted to remove it.
Meraki Support cannot remove the device or help contact previous device owners. The purchaser is responsible for obtaining the necessary contact information.
Cloud controller licenses are non-transferable
All enterprise series devices require an enterprise cloud management license. This license cannot be transferred between two different third-party entities. To purchase a cloud management license, contact the Sales department.
Leasing of devices
If the Meraki end customer of record leases device(s) to a third party without maintaining administrative control, and the Meraki customer is in a dispute with the third party over control of the device(s), Meraki considers the device(s) sold under second-hand market terms. Meraki will not assist in recovery of the device(s).
FAQ
Q: Can vendors re-sell Cisco Meraki devices?
A: Only authorized Meraki vendors can re-sell Cisco Meraki devices. To confirm that a vendor is authorized, visit the Cisco Partner Locator web page.
Q: What is the warranty status for resold devices?
A: Any warranty still valid on a Cisco Meraki device will not be transferred to a new owner if it is sold between third parties. As such, should the device fail, it will not qualify for an RMA. Cisco Meraki Warranty policies can be found here.