Moving Devices between Organizations
Devices may need to be moved between organizations for reasons such as splitting a large organization into smaller ones or transferring a device from a trial to a production environment. Organizations using the co-termination licensing model must perform this process manually.
- Only organization administrators have the necessary permissions to move a device between organizations
- For security reasons, Meraki Support will NOT remove/move devices on behalf of an organization administrator
- It typically takes about 5-60 minutes to move devices between organizations
- During this time, the device will be updating and offline
- The static IP addressing set on the devices will change when moved to a different organization
- The dashboard configuration that is applied to the device will not migrate to the new organization
- It is recommended to pre-configure the receiving network to match the existing network before moving the device
- Licenses may only be transferred between organizations managed by the same customer
The following steps apply to organizations using the co-termination licensing model. For instructions on moving devices and licenses between organizations using the per-device licensing model, redirect here.
Moving Devices to Another Organization
- Create the organization at dashboard.meraki.com if it has not been created.
If the new organization will be managed by the same user or group as an existing account, refer to the documentation on adding the new account to an MSP Portal for easier administration.
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On the current organization, remove the device following the steps outlined here.
- On the new organization, navigate to Organization > Inventory, and click Claim to add the device. Refer to the documentation on the Organization Inventory for more information.
It can take up to 60 minutes for the system to sync before a device removed from a network can be claimed again.
4. Add the device to the target network by following the outlined steps here. If the organization is new, create a network using these steps.
To move Systems Manager devices between existing organizations, they will need to be manually un-enrolled from the SM network in the original organization before they can be enrolled into another SM network in the destination organization. For more information on how to un-enroll/enroll devices, review the Uninstalling Systems Manager and Removing Managed Devices and Enrolling Devices articles.
Moving Licensing
Cisco Meraki licenses are for use only by the original customer. Licenses cannot be transferred between customers. Refer to the End Customer Agreement for policy details.
When a device is moved to a new organization, the organization may have a 30-day grace period before licensing is required. During this time, the organization must either purchase and claim a new license or transfer an existing license from the previous organization.
- Organization administrators can move licenses between organizations that follow the co-termination licensing model using this process.
- If both organizations are following the per-device licensing model, organization administrators can move licenses themselves. Please reference this documentation for steps on transferring licensing under PDL.
If a device is moved to another organization because the order was mistakenly claimed to the wrong organization within the past 7 days, refer to Removing and Undoing License Claims (co-termination only).
If a Subscription was mistakenly claimed to the wrong organization and needs to be moved, contact Support.
Splitting subscription licensing into two separate subscriptions is not supported. When devices move to a different organization, a new subscription is required for those devices in the new organization.